Markel Goodloe
Louisville,KY
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Popeye's Restaurants
07.2023 - Current
- Responsible for cost control, customer service, restaurant and employee appearance, building sales, maximizing profits, and employee hiring, retention and development
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Store Manager
Thorntons LLC
02.2023 - 07.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
Assitant Manager
Valvoline Instant Oil Change
04.2019 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
General Manager
Dairy Queen
06.2019 - 06.2022
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High school diploma -
Seneca High School
Louisville, KY05.2018
Skills
- Supervising Experience
- Inventory Control
- Recruiting
- Leadership
- Interviewing / orientation
- Guest services
- Employment & labor
- Communication skills
- Relationship Building
- Sales Promotion
- Staff Development
- Quality Assurance
- Change Management
- Performance Improvements
- Cost Control
Certification
ServSafe, 08/01/23, 08/01/28
Timeline
General Manager
Popeye's Restaurants
07.2023 - Current
Assistant Store Manager
Thorntons LLC
02.2023 - 07.2023
General Manager
Dairy Queen
06.2019 - 06.2022
Assitant Manager
Valvoline Instant Oil Change
04.2019 - 12.2022
High school diploma -
Seneca High School
ServSafe, 08/01/23, 08/01/28