Markel Mays
3528 Bloomington Ave ,MN
Summary
Dynamic and team-oriented Store Director with 8 years of proven success in leading high-performing retail teams. Passionate about developing and training sales associates to reach their full potential through hands-on coaching, enthusiastic leadership, and clear performance expectations. Skilled in driving store profitability by setting ambitious sales goals, closely monitoring team performance, and fostering a collaborative work environment that motivates and delivers results. Known for creating a positive store culture that balances operational excellence with customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Easter Seals of Minnesota
Arden Hills, MN
04.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Leader in hiring, training and mentoring new staff members.
- Fostered an environment of open communication between staff and leadership to share best practices in operations optimization and problem-solving techniques.
- Facilitated cross-functional collaboration between our production team and sales floor, resulting in higher sales totals, overarching GiveGoodwill percentages and improved communication
- Analyzed sales trends and customer behavior to adjust team priorities
- Executed company strategy at the store level, aligning team efforts with quarterly sales goals and consistently meeting or exceeding targets.
- Partnered with district and regional managers to implement pilot programs and new store processes, resulting in increased efficiency and better customer experience.
- Mentored and developed new team members, leading to 30% increase in retention with 2 team members becoming Assistant Store Managers
- Supervised multiple stores outside of my own while new leaders were being hired/trained for Store Management positions
Store Manager
CVS
Richfield, MN
02.2023 - 01.2024
- Successfully exceeded sales targets through strategic merchandising and promotional initiatives, driving a 15% increase in sales.
- Implemented cost-saving measures, resulting in a 10% reduction in operational expenses while maintaining high store standards.
- Led comprehensive team training, achieving a 20% improvement in customer satisfaction scores within six months.
- Orchestrated a successful store layout redesign, leading to a 25% increase in average transaction value.
- Received recognition for maintaining 100% compliance with company policies and procedures during internal audits.
- Managed store operations and delegate tasks effectively, ensuring coverage across departments while maintaining focus on priority KPIs.
- Recruited, onboarded, and retained high-performing team members, reducing turnover by 18% through mentorship and fostering a culture of accountability.
- Executed CVS corporate strategies at the store level, including upselling health programs and loyalty initiatives, driving 6% increase in ExtraCare signups.
- Ensured full compliance with CVS, HIPAA, and state board regulations in both front store and pharmacy operations, passing all audits with zero violations.
- Trained staff on privacy policies, controlled substance handling, and COVID protocols, ensuring adherence to all legal and company standards.
Carrier Manager
Wayfair
New Brighton, Minnesota
06.2021 - 02.2023
- Interviewed, hire and trained independent contractors and they're drive teams
- Handle billing Wayfair, Supreme, and Independent contractors
- Supervised all warehouse staff, drivers over the road
- Head of all product handling inside warehouse and on routes
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Site Manager
UnitedHealth Group, UHG
Minnetonka, MN
08.2020 - 06.2021
- Lead phone producers and give assistance, council
- Head of daily scheduling, billing, all support for a team of 18 producers
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Team average of 9.7/10 NPS score
Representative/Co-Store Manager
Comcast/Xfinity
Roseville, MN
03.2017 - 07.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Ranked 3rd across company in RGU sales for the year of 2018
- Lead in store floor planning, rep sales promotions, and other activities to boost morale of sales team
- Promoted to Store Manager july 9th 2019
Education
Patrick Henry High School
Minneapolis, MN06-2016
Skills
- Sale strategies
- Documentation and reporting
- Multitasking & Organization
- Staff development
- Leadership
- Head of multiple projects via in person or remote
- Recruiting and hiring
- Strategic planning
- Goal setting and performance metrics
- Decision-making
- Sales leadership
- Staff leadership
- Brand awareness
- Business development
- People management
- Store operations
- Finance and accounting
- Leadership development
- Sales promotions
- Policies and procedures
- Strategic thinker
- Revenue generation
- Friendly and positive
- Team building and leadership
- Budget development
- POS systems
- Order management
- Staff management
- Shift scheduling
- Retail merchandise quality standards
- Personnel development
- Financial operations management
- Project management
- Database management
- Team building
- Multitasking and organization
- Problem-solving
- Team motivation
- Verbal and written communication
- Customer service management
Certification
Advanced Communication and Negotiation Skills Certificate – Coursera
Timeline
Store Manager
Goodwill Easter Seals of Minnesota
04.2024 - Current
Store Manager
CVS
02.2023 - 01.2024
Carrier Manager
Wayfair
06.2021 - 02.2023
Site Manager
UnitedHealth Group, UHG
08.2020 - 06.2021
Representative/Co-Store Manager
Comcast/Xfinity
03.2017 - 07.2020
Patrick Henry High School