Summary
Overview
Work History
Education
Skills
Timeline
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Markel Mitchell

Orlando,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.

Overview

6
6
years of professional experience

Work History

VIP/Door Host | Barback

Eden the Lounge
Orlando, FL
03.2024 - Current
  • Offered support to all staff members and servers.
  • Maintained a presentable room and bar station at all times for guest satisfaction.
  • Prepare all bar items in advance to maintain a steady pace and stock throughout each shift.
  • Helped service staff handle demand by distributing food and beverages.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Banquet Server

Lake Nona Country Club
Orlando, FL
11.2023 - Current
  • Provided exceptional service to guests and members.
  • Review Banquet Event Orders with the host, noting any changes, issues, and concerns. Anticipate and react to challenges, ensuring quality and value of service in all areas.
  • Properly handle food and all equipment, such as glassware, chafers, silverware, and china.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Changed table settings between courses as necessary.

Retired Military Veteran

United States Air Force, USAF
Orlando, FL
12.2018 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Food Runner | Server Assistant

Ocean Prime
Orlando, FL
01.2022 - 12.2023
  • Ensured all guests were welcomed and greeted.
  • Offered support to all servers, and kitchen staff.
  • Memorized menu items to provide guests with all the details necessary.
  • Maintained the proper setup with linens, silverware, glassware, and dishes for each event.
  • Maintained a presentable room at all times for guest satisfaction.
  • Anticipate guests' needs continually, and fulfill them appropriately.
  • Inspect room sets, ensuring cleanliness, with equipment positioned correctly and uniformly.

Education

Graduate Certificate - Music Business

Full Sail University
Winter Park, FL
10-2020

High School Diploma -

MOUNT DORA HIGH SCHOOL
MOUNT DORA, FL
05-2013

Some College (No Degree) - AIRCRAFT MAINTENANCE

Community College of The Air Force
Montgomery, AL

Skills

  • Communication
  • Leadership
  • Adaptability
  • Fast Paced
  • Customer Service
  • Ability to lift moderate to heavy weight
  • Self-Motivated
  • Upselling skills
  • Decision making
  • Food handling

Timeline

VIP/Door Host | Barback

Eden the Lounge
03.2024 - Current

Banquet Server

Lake Nona Country Club
11.2023 - Current

Food Runner | Server Assistant

Ocean Prime
01.2022 - 12.2023

Retired Military Veteran

United States Air Force, USAF
12.2018 - Current

Graduate Certificate - Music Business

Full Sail University

High School Diploma -

MOUNT DORA HIGH SCHOOL

Some College (No Degree) - AIRCRAFT MAINTENANCE

Community College of The Air Force

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