Markel Roberts
Charlotte,NC
Summary
Skilled Bowling Associate with relevant experience in managing bowling operations, maintaining equipment, and promoting a fun, energetic environment for patrons. Strengths include strong customer service skills, the ability to quickly troubleshoot mechanical issues, and fostering a positive atmosphere. Known for always prioritizing safety standards and improving customer satisfaction rates at previous workplaces.
Overview
2
2
years of professional experience
Work History
Bowling Associate
Holiday Lanes Bowling Center
Columbus, OH
05.2022 - Current
- Greeted customers and provided assistance with bowling shoes and ball selection.
- Maintained an organized work area, cleaned lanes, and sanitized equipment as needed.
- Developed strategies for marketing campaigns to promote bowling services.
- Advised customers on proper techniques for bowling games.
- Provided lane assignments, maintained lane conditions, and reset pins after each frame.
- Organized tournaments and special events for customers in accordance with company guidelines.
- Answered phones, responded to emails, and managed online reservations system effectively.
- Provided excellent customer service by addressing complaints promptly.
Education
Bachelor of Arts - Sport And Fitness Management
Johnson C. Smith University
Charlotte, NC06-2028
Skills
- Food safety understanding
- Technical aptitude
- Cleaning procedures
- Upselling abilities
- Menu knowledge
- First Aid Training
- Customer Engagement
- Food handling
- Safety awareness
- Workplace Safety
- Phone Etiquette
- Complaint Handling
Affiliations
My past time is bowling i have been bowling since the age of 10. Since attending College i have took interest into Royale Modeling Troupe and i am also in choir.
Accomplishments
2023 Central Ohio Bowler Of The Year
References
References available upon request.
Timeline
Bowling Associate
Holiday Lanes Bowling Center
05.2022 - Current
Bachelor of Arts - Sport And Fitness Management
Johnson C. Smith University
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