Markel Sponaugle
Pittsburgh,PA
Summary
Professional with hands-on experience in dental practice management and patient coordination. Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Advanced dentistry
Oakdale, PA
09.2023 - Current
- Greet and assist patients, ensuring a welcoming and professional experience.
- Explain treatment plans, procedures, and financial options to patients.
- Coordinate and schedule patient appointments, follow-ups, and procedures.
- Verify insurance benefits, process claims, and provide cost estimates.
- Maintain accurate patient records and documentation in compliance with HIPAA regulations.
- Act as a liaison between patients, dental/medical staff, and insurance companies.
- Prepare and send accurate patient statements
- Review treatment plans and explain financial responsibilities to patient
- Set up and manage patient payment plans when necessary
- Monitor aging reports and follow up on overdue account
- Communicate with patients about outstanding balances
- Send collection notices and make follow-up calls
- Work closely with front desk, clinical staff, and insurance coordinators
- Educate patients on insurance benefits, deductibles, and copays
Bartender
Enclave
Pittsburgh, PA
09.2022 - Current
- Prepare and serve alcoholic and non-alcoholic beverages in a fast-paced environment
- Take customers orders
- Create signature cocktails and recommend drink pairings to customers.
- Maintain a clean and organized bar, ensuring compliance with health and safety regulations.
- Handle cash, credit card transactions.
- Engage with guests, providing exceptional customer service and fostering a welcoming atmosphere.
- Monitor and manage alcohol consumption, adhering to responsible serving guidelines.
- Follow standard recipes while also accommodating custom drink requests.
- Manage bar opening and closing procedures, including setting up and breaking down workstations.
- Developed strong working relationships with customers and staff.
Front Desk Receptionist
DiBartola Dental
Bridgeville, PA
09.2021 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Bartender/Waitress
Nios Italian
Weirton, West Virginia
04.2020 - 09.2022
- Prepare and serve alcoholic and non-alcoholic beverages in a fast-paced environment
- Take customers orders
- Create signature cocktails and recommend drink pairings to customers.
- Maintain a clean and organized bar, ensuring compliance with health and safety regulations.
- Handle cash, credit card transactions, and reconcile sales at the end of shifts.
- Engage with guests, providing exceptional customer service and fostering a welcoming atmosphere.
- Monitor and manage alcohol consumption, adhering to responsible serving guidelines.
- Restock bar inventory and supplies, conducting regular inventory checks.
- Work collaboratively with servers and kitchen staff to ensure efficient service.
- Follow standard recipes while also accommodating custom drink requests.
- Manage bar opening and closing procedures, including setting up and breaking down workstations.
- Greet and seat guests, providing menus and taking orders promptly.
- Deliver food and beverages accurately and efficiently while ensuring a positive dining experience.
Hair Stylist
Legal Hair & Day Spa
US
04.2020 - 09.2021
- Welcome customers and identify their preferences by asking pointed questions
- Recommend hairstyles and haircuts according to customers' face shapes and tastes
- Apply a wide range of hair coloring techniques, like highlights, ombre and balayage
- Create hairstyles for formal events and everyday looks, including braids, ponytails and buns
Salon Coordinator
DeStefino Beauty Bar
US
04.2019 - 03.2020
- Educate patients on financing options, including payment plans and third-party financing.
- Follow up with patients regarding treatment acceptance and ongoing care.
- Assist with front office duties such as answering phones, handling inquiries, and managing patient flow.
- Ensure a smooth and efficient patient experience by collaborating with healthcare providers and administrative staff.
Human Resource Assistant
H&K Equipment Inc.
US
01.2018 - 01.2019
- Provided payroll information by collecting time and attendance records
- Supported human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
- Answers the telephone, relays messages, and maintains equipment and supplies
- Maintained employee confidence and protected operations by keeping human resource information confidential
- Provided secretarial support by entering, formatting, and printing information
- Organized work
- Scheduled examinations by coordinating appointments
- Maintained employee files
Education
Brooke High School
Skills
- Travel Arrangements
- Organizational Development
- Technical Skills
- Strategic Planning
- Implementation
- Process Improvement
- Operational Excellence
- Customer Experience
- Creativity
- Teamwork
Clearances
FBI Fingerprinting
RAMP Certified
BLS Certification
Timeline
Treatment Coordinator
Advanced dentistry
09.2023 - Current
Bartender
Enclave
09.2022 - Current
Front Desk Receptionist
DiBartola Dental
09.2021 - 09.2023
Bartender/Waitress
Nios Italian
04.2020 - 09.2022
Hair Stylist
Legal Hair & Day Spa
04.2020 - 09.2021
Salon Coordinator
DeStefino Beauty Bar
04.2019 - 03.2020
Human Resource Assistant
H&K Equipment Inc.
01.2018 - 01.2019
Brooke High School