Markel Wiley
Houston,TX
Summary
Senior consultative sales professional with over 10 years of sales expertise and solid history of accomplishments. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Successful background consistently surpassing targets.
Overview
12
12
years of professional experience
Work History
Insurance Sales Advisor
Liberty Mutual
02.2021 - Current
- Top 10% performer for 2023 finishing over 250% to goal in Net Sales.
- Achieved consistent monthly sales targets by managing a robust pipeline of prospects and diligently following up on leads.
- Applied consultative sales techniques and results-driven mentality to develop and implement solution-focused approaches.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Conducted thorough policy reviews for existing clients, identifying opportunities for upselling additional products or adjusting coverage levels as needed.
- Collaborated with underwriters to evaluate potential risks and determine appropriate coverage for clients.
Inside Sales Consultant
Spectrum Communications
06.2017 - 11.2020
- Consistent key performer, ranked top 50 out of 700 regional agents for fiscal year 2018 and 2019. Bridgeton location ranked as #1 sales producing call center in company.
- Consistently maintained at least 85% monthly close rate.
- Developed comprehensive understanding of product offerings, enabling effective cross-selling and upselling techniques.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Managed a pipeline of qualified leads through CRM (Oracle) tools, ensuring proper tracking and follow-up activities were executed efficiently.
Service Sales- Account Manager
Cintas
10.2016 - 06.2017
- Managed and grew customer base through rapport-building renewal strategies and consultative cross-selling.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Served as a strategic partner to customers by defining and monitoring success criteria with clients that related to their individual research & business goals.
- Built rapport with key decision makers, ensured quality standards, and solved customer concerns.
- Coordinated with internal stakeholders to identify clients at risk of termination and execute proactive outreach and intervention
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Healthcare Recruiter
Randstad Healthcare
07.2015 - 09.2016
- Leveraged social media platforms and online job boards, as well utilizing internal databases, such as Bullhorn, to develop strong candidate pipeline.
- Assisted hiring managers with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate interviews and contracts.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Sales Manager
Sprint
10.2011 - 07.2015
- Coached and lead sales team to be leading store nationwide, ranked top 3 in net activations, SMB sales and customer satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Planned and executed innovative strategies for introducing new services, building brand awareness, and promoting customer loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and mentored employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Bachelor of Arts - Information Technology
University of Missouri - St Louis
St Louis, MOSkills
- Client Prospecting
- Relationship Building
- Contract Negotiation
- Staff Training and Development
- Sales Quota Management
- Customer Retention Strategies
- Strategic planning
- Persuasive communication
- Account development
- Problem solving strength
Timeline
Insurance Sales Advisor
Liberty Mutual
02.2021 - Current
Inside Sales Consultant
Spectrum Communications
06.2017 - 11.2020
Service Sales- Account Manager
Cintas
10.2016 - 06.2017
Healthcare Recruiter
Randstad Healthcare
07.2015 - 09.2016
Sales Manager
Sprint
10.2011 - 07.2015
Bachelor of Arts - Information Technology
University of Missouri - St Louis
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