Summary
Overview
Work History
Education
Skills
Timeline
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Markel Young

Glassboro,NJ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Carvana
02.2023 - 11.2023
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Project Manager

Ghg Logisitics
05.2021 - 01.2023
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Branch Manager

Citi
10.2019 - 03.2021
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Administrative Assistant

Tezza Inc
08.2017 - 04.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Manager

Verizon
01.2013 - 06.2017
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Education

High School Diploma -

Abraham Lincoln High School
Philadelphia, PA
06.2012

Skills

  • Letter Preparation
  • Reception Oversight
  • Calendar Management
  • Mail Handling
  • Office Administration
  • Scheduling
  • Travel Coordination
  • Appointment Scheduling
  • Meeting Planning
  • Administrative Support
  • Client Relations

Timeline

Administrative Assistant

Carvana
02.2023 - 11.2023

Project Manager

Ghg Logisitics
05.2021 - 01.2023

Branch Manager

Citi
10.2019 - 03.2021

Administrative Assistant

Tezza Inc
08.2017 - 04.2019

Sales Manager

Verizon
01.2013 - 06.2017

High School Diploma -

Abraham Lincoln High School

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Markel Young