Summary
Overview
Work History
Education
Skills
Timeline
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Markell Duke

Camas,WA

Summary

Proven to enhance customer satisfaction and building cleanliness, my tenure at Reach Community Development showcased my expertise in maintenance and customer service. Skilled in emergency response and cleaning, I consistently improved living environments and safety standards, achieving a seamless team dynamic and ensuring regulatory compliance. My approach prioritizes efficiency and resident well-being, with a track record of exceeding operational goals. Detail-oriented Porter with 1 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety. Friendly Day Porter with commitment to delivering excellent guest experiences. Takes thorough approach to cleaning and maintaining properties.

Overview

3
3
years of professional experience

Work History

Building Porter

Reach Community Development
03.2023 - 09.2023
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Promoted energy efficiency within the building by regularly checking lighting systems for proper function and replacing bulbs as needed.
  • Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
  • Upheld a high standard of customer service when interacting with residents, addressing their needs professionally and courteously.
  • Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
  • Contributed to a positive living environment through diligent upkeep of common areas, landscaping, and amenities.
  • Maintained detailed records of all completed tasks to ensure accurate reporting to property management staff.
  • Coordinated with emergency services during times of crisis, ensuring the safety and well-being of all residents.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained exterior curbside appeal for improved first impressions on prospective tenants.
  • Provided backup support to other building staff members as needed, creating a seamless and efficient team environment.
  • Communicated with coworkers and managers about completed duties.
  • Maintained building exteriors for professional, clean presentation standards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.

Sandwich Artist

SUBWAY®Restaurants
02.2022 - 05.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Increased speed of service through effective multitasking and time management skills.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Crew Member

McDonald's Restaurant
04.2020 - 02.2021
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

GED -

Camas High School
Camas, WA
06.2022

Skills

  • Customer service focus
  • Cleaning Expertise
  • Carpet cleaning
  • Emergency response readiness
  • Window Washing
  • Security awareness
  • Maintenance knowledge
  • HVAC maintenance
  • Waste Disposal Management
  • Fire safety protocols
  • Groundskeeping Experience
  • Painting and patching
  • Ensuring customer satisfaction
  • Hand tool knowledge
  • Dusting furniture

Timeline

Building Porter

Reach Community Development
03.2023 - 09.2023

Sandwich Artist

SUBWAY®Restaurants
02.2022 - 05.2022

Crew Member

McDonald's Restaurant
04.2020 - 02.2021

GED -

Camas High School

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Markell Duke