MARKELL MESSMORE
Santa Rosa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position or specific job for hire. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
- 21 years of customer service (I started working at age 14.)
Office Administration
Oldcastle Materials
Spokane Valley, WA
03.2009 - 06.2016
- 11 years of office administration
- Streamlined office administration tasks for increased productivity and smooth daily operations.
- Completed data input support for various office administration systems.
- Facilitated office administration and customer service to general public.
- Assisted in office administration and client communication to help manage auditors' workload.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in medical office administration.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
- Handled office administration tasks.
- Actively participated in training opportunities to continually expand skillset while learning about new technologies or best practices in office administration.
- Streamlined office administration tasks such as filing documents, managing calendars, and booking travel arrangements for the manager.
- Provided support in other areas such as warehouse organization or office administration when not needed for driving duties.
- Delegated general office administration duties to accomplish goals and objectives of human resources department.
- Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
- Handled office administration and logistics.
- Supported office administration with various tasks including supply inventory management and document processing.
- Aided in the creation of marketing materials to promote awareness of available services within the community outreach initiatives led by the medical office administration team.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
- Promoted safety awareness within the team by adhering to occupational health and safety guidelines when working on-site or in office environments.
- Assisted human resources department with benefits administration tasks such as enrollment tracking, invoice reconciliation, and premium calculations to maintain employee satisfaction levels while controlling costs effectively.
- 3 years liaison (between management and the Department of Labor and Industries & Washington State Unemployment)
- 5 years human resources
- 11 years front desk reception/back-up
- 8 years accounts payable and reconciliation
- 4 years collections
- 7 years procurement
- 6 years inventory control
- Logistics management
- Report generation
- Production coordinator
- Expense report creation and management
- Payroll documentation, coordination and reconciliation
- Database creation and management
- Negotiations (see accomplishments)
- Sales and marketing support
- Event planning and organizing
- Account management
- Designing sales material, logos, flyers, site maps, business cards, etc.
- Safety committee secretary
- Executive level decision making
- Training employees in basic computer use and serving as company IT person
- Writing and editing company newsletters
- Mail sorting, distributing, collecting and sending out
- Multiline phones
- Type 65+ WPM
Education
Spanish - Latino History
Washington State University
Pullman, WANone - Spanish
Spokane Falls Community College
Spokane, WAGeneral Education - N/A
East Valley High School
Spokane Valley, WA06.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
Softwareutilized
- Accounting
- Software
- Other Duty Specific
- Microsoft and
- Adobe Software
- Proacris Purchase to Pay
- Microsoft AX
- CRM
- Kronos
- Sage
- Solomon
- Viewpoint
- Microsoft Access
- Bid2Win: Job estimates and bids
- Command Alkon: Internal reports
- Concur Travel: Used as Regional Travel Agent for 15 offices
- CRM: Data specific for sales and marketing
- Share Point: For both customer and internal company data
- Sage: Creating PO’s and sales orders, recording from PO’s received and products accepted
- MS Outlook
- MS Excell
- MS PowerPoint
- MS Word
- MS Publisher
- Adobe Reader
- Adobe Pro
- Adobe Acrobat
Accomplishments
- Employees for a company that I worked for traveled frequently and stayed in 3 iconic hotel chains for several nights at a time. I collected data reflecting the expenses we incurred for those stays. With the numbers and persistent negotiations over time I got room rates lowered to between 45% to 53% with a waiver of reservation cancellation fees, for every city that the company traveled to.
- I got a discounted freight contract from 2% up to 40%. This made the CEO of the company quite happy.
- One of my employers made constant purchases of high-priced items using 13 different vendors. I generated numbers which reflected prior expenditures and expectation of future needs for those items and used the figures to negotiate with venders. The result was a reduction from 13 vendors to 2 and an immediate discount of 10% on all items purchased with an additional 10% to 25% on select items.
- The unemployment rate was 4 when I came on board a company. By rectifying past claims and keeping an eye on new ones, I was able to get our rating down to 3. This was a big win given the come-and-go nature of employees in that industry.
- As an auction website administrator, I created a division-wide list of equipment for sale and placed information and photos of the items on an auction website. I worked extensively with equipment managers as well as auctioneers and developed marketing materials and flyers which I distributed to our customer base.
- As the new safety committee secretary, I organized all past committee notes and reviewed past and current incident reports. I initiated a system of record keeping consistent with OSHA approved standards.
Summary Of Experience
- 11 years of office administration
- 21 years of customer service (I started working at age 14.)
- 3 years liaison (between management and the Department of Labor and Industries & Washington State Unemployment)
- 5 years human resources
- 11 years front desk reception/back-up
- 8 years accounts payable and reconciliation
- 4 years collections
- 7 years procurement
- 6 years inventory control
- Logistics management
- Report generation
- Production coordinator
- Expense report creation and management
- Payroll documentation, coordination and reconciliation
- Database creation and management
- Negotiations (see accomplishments)
- Sales and marketing support
- Event planning and organizing
- Account management
- Designing sales material, logos, flyers, site maps, business cards, etc.
- Safety committee secretary
- Executive level decision making
- Training employees in basic computer use and serving as company IT person
- Writing and editing company newsletters
- Mail sorting, distributing, collecting and sending out
- Multiline phones
- Type 65+ WPM
Timeline
Office Administration
Oldcastle Materials
03.2009 - 06.2016
Spanish - Latino History
Washington State University
None - Spanish
Spokane Falls Community College
General Education - N/A
East Valley High School