Markell Stringer
Customer Service Representative
Atlanta,GA
Summary
Dedicated and customer-focused Inbound Call Center Representative with 3 years of experience. Proficient in handling high call volumes, resolving customer inquiries, and providing exceptional service. Skilled in using CRM systems and maintaining accurate records. Adept at multitasking and maintaining composure in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Representative
TTEC Financial Services Inc
10.2021 - 08.2023
- Answered incoming calls from customers, addressing inquiries, resolving issues, and providing product information.
- Demonstrated active listening skills to understand customer needs and offer appropriate solutions.
- Utilized CRM software to log interactions, update customer profiles, and track call metrics.
- Developed in-depth understanding of product features and services to offer comprehensive support
Customer Service Representative
Donelly Communications
04.2019 - 06.2020
- Assisted customers via phone, email, and chat, handling billing inquiries, order tracking, and returns.
- Collaborated with cross-functional teams to resolve complex issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Direct Support Professional
Community Living Solutions
06.2017 - 06.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment plan
Education
Bachelor of Arts - Business Management
Jacksonville State University
Jacksonville, AL12.2014
Skills
- Customer Service
- Communications
- Problem-Solving
- Time Management
- CRM Systems
- Adaptability
- Data Entry
- Inbound Phone Calls
- Call Center Support
Timeline
Inbound Call Center Representative
TTEC Financial Services Inc
10.2021 - 08.2023
Customer Service Representative
Donelly Communications
04.2019 - 06.2020
Direct Support Professional
Community Living Solutions
06.2017 - 06.2018
Bachelor of Arts - Business Management
Jacksonville State University