Markelle Fry
Marble Falls,TX
Summary
Seasoned Customer Care Supervisor with comprehensive background in customer service and team management. Known for improved efficiency, problem-solving skills, and ability to deliver high-quality customer service. Strengths include training staff, handling complex situations with grace, and leading by example to create positive work environments. Previous roles resulted in enhanced customer satisfaction and increased employee motivation.
Overview
20
20
years of professional experience
Work History
Customer Care Supervisor
Pinnacle Propane
Marble Falls, TX
05.2025 - Current
- Supervised customer care representatives, enhancing client interactions and satisfaction.
- Resolved customer inquiries and complaints efficiently.
- Trained new staff on company policies and service protocols.
- Monitored call quality for compliance with service standards.
- Developed procedures that streamlined customer support processes.
- Collaborated with multiple departments to promptly address escalated issues.
- Maintained accurate records of customer interactions and feedback.
- Recognized employees exceeding expectations through awards and verbal acknowledgment.
- Supervised daily operations to ensure efficient workflow and productivity.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Collaborated with team members to achieve operational goals and targets.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared and presented operational performance reports to management to inform decision-making.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Substitute Paraprofessional
Marble Falls ISD
Marble Falls, TX
08.2024 - 05.2025
- Supported students with special needs in academic tasks, tailoring guidance to individual learning requirements.
- Monitored student behavior to promote positive conduct and foster a conducive learning environment.
- Facilitated small group discussions to enhance peer learning opportunities.
- Assisted teachers in executing lesson plans and classroom activities, ensuring alignment with educational goals.
- Maintained a safe, organized classroom environment by adhering to school regulations.
- Responded promptly and effectively to emergencies and ensured student safety.
- Developed positive relationships with students, parents, faculty, and administrators.
- Executed clerical tasks to support office operations., including filing paperwork and copying documents for smooth operations.
Pre-K Teacher
St Peters Lutheran Preschool
Marble Falls, Texas
09.2019 - 05.2024
- Developed engaging lesson plans tailored to diverse learning styles.
- Facilitated daily activities and routines to enhance children's learning and social skills.
- Implemented positive behavior management strategies to foster a supportive environment.
- Collaborated with parents to share insights on children's development and learning progress, fostering strong home-school connections.
- Conducted assessments to monitor and support children's growth and developmental milestones, ensuring tailored educational strategies.
- Participated in staff meetings to refine teaching strategies and improve curriculum planning.
- Organized educational materials for effective classroom utilization.
- Created a nurturing classroom atmosphere that promotes exploration and curiosity.
Adminstrative Assistant
Chris of All Trades Landscaping
Horseshoe Bay, Texas
05.2006 - 09.2019
- Coordinated communication between clients and landscaping teams, ensuring timely project updates and client satisfaction.
- Managed scheduling for landscaping projects and client appointments, facilitating seamless operations and timely service delivery.
- Processed all invoices, billing, and bank deposits to ensure accurate financial records.
- Maintained organized files and records for comprehensive project documentation.
- Handled inventory management of landscaping supplies and equipment to support operational efficiency.
- Utilized office software to streamline daily operations and reporting tasks.
- Assisted in preparing quotes and invoices for services rendered to facilitate timely payments.
- Answered phone calls and emails, delivering accurate information that strengthened client relationships.
Education
Achieved High Diploma
Iola, TX01-2003
Skills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Customer feedback analysis
- Process improvement
- Metrics reporting
- Strategic planning
- Employee training
- Staff onboarding
- Department collaboration
- Team leadership
- Staff management
- Team building
- Crisis management
- Task prioritization
- Effective communication
- Complaint resolution
- Adaptability
- Problem-solving skills
- Employee recognition
Timeline
Customer Care Supervisor
Pinnacle Propane
05.2025 - Current
Substitute Paraprofessional
Marble Falls ISD
08.2024 - 05.2025
Pre-K Teacher
St Peters Lutheran Preschool
09.2019 - 05.2024
Adminstrative Assistant
Chris of All Trades Landscaping
05.2006 - 09.2019
Achieved High Diploma