Markendrick Turner
Motivational Speaker
Las Vegas,NV
Summary
Maintenance profession with more than eight years of experience seeks a maintenance technician position where the ability to troubleshoot and repair routine mechanical and electrical malfunction are required. Background includes experience in hotels/motels, customer service, hospitals and adherence to protocols and working knowledge of OSHA regulations. I am completely flexible with respect to scheduling. Has very hard work ethic
Professional in hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Guest Experience Specialist
Marriot International
09.2024 - 08.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated guest experiences, ensuring seamless check-in and check-out processes.
- Resolved guest inquiries and concerns promptly, fostering positive relationships.
- Implemented feedback systems to gather insights for improving service offerings.
- Analyzed guest feedback to develop strategies that enhanced overall experience quality.
- Led initiatives focused on exceeding service expectations, driving positive reviews and referrals.
Locksmith Technician
Abm Industries Inc De
07.2023 - 03.2024
- Diagnosed and repaired lock mechanisms for residential and commercial clients.
- Executed key cutting and duplication using precision machinery and tools.
- Provided emergency lockout services, ensuring efficient resolution for clients.
- Assisted in inventory management of locksmith supplies and equipment.
- Conducted routine inspections to ensure compliance with safety standards and regulations.
- Diagnosed electrical issues and implemented effective solutions promptly.
- Streamlined workflow processes to enhance efficiency in electrical system installations.
- Developed preventive maintenance schedules to minimize downtime and improve reliability of systems.
Maintenance Engineer
Riverview Behavioral Health Hospital
10.2022 - 01.2023
- Conducted routine inspections of facility systems to ensure operational efficiency and compliance with safety standards.
- Diagnosed and repaired mechanical, electrical, and plumbing issues to minimize downtime and enhance patient care environments.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Installed and maintained plumbing and HVAC systems.
- Reported issues to property manager so effective resolutions could be put into place.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Driver
Heritage Plaza
05.2022 - 11.2022
- Ensured timely and safe transportation of goods within designated routes.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Trained staff on proper loading techniques to maximize vehicle capacity and safety.
- Mentored new drivers on best practices for safety and efficiency.
- Implemented process improvements to enhance delivery accuracy and reduce delays.
- Delivered goods and products to customer on time and in excellent condition.
- Planned efficient routes to minimize delays and enhance customer satisfaction.
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Assisted patients with daily activities, ensuring comfort and support in a hospital environment.
- Collaborated with healthcare staff to address patient needs and enhance care delivery.
Chief Maintenance Engineer
Homewood Suits
06.2019 - 12.2021
- Led maintenance team to ensure optimal operation of hotel facilities and equipment.
- Developed and implemented preventive maintenance programs, enhancing overall system reliability.
- Oversaw budget management for maintenance projects, optimizing resource allocation and cost efficiency.
- Streamlined maintenance processes through innovative solutions, reducing downtime and improving guest satisfaction.
- Conducted regular inspections to identify potential issues, ensuring compliance with safety regulations.
- Evaluated new technology advancements in engineering practices, incorporating beneficial innovations into existing processes where appropriate.
- Troubleshot complex mechanical issues, developing effective solutions that minimized downtime and expense.
- Implemented energy-saving initiatives, leading to reduced utility costs and a greener facility footprint.
- Managed a team of technicians, providing ongoing training and professional development opportunities.
- Oversaw adherence to regulatory requirements such as OSHA standards, demonstrating a commitment to workplace safety.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Replaced worn or broken parts on machines and equipment.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Maintenance Engineer /Housemen
Crown Plaza Hotel
03.2015 - 03.2018
- Oversaw preventive maintenance programs for HVAC, plumbing, and electrical systems.
- Managed repair projects, ensuring compliance with hotel standards and safety regulations.
- Trained junior staff on equipment operation and maintenance best practices.
- Implemented energy-saving initiatives, reducing operational costs through efficient system management.
- Investigated and corrected mechanical problems with machinery.
- Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
- Conducted detailed root cause analysis for recurring mechanical failures to reduce future breakdowns.
Maintenance Technician
Magnolia Hotel
01.2014 - 09.2015
- Conducted routine maintenance checks on HVAC systems to ensure optimal performance.
- Diagnosed and repaired plumbing issues, minimizing disruption to hotel operations.
- Collaborated with housekeeping to address urgent maintenance requests efficiently.
- Conducted timely repairs on appliances, fixtures, and structural elements to maintain property standards.
- Performed routine inspections of HVAC systems, plumbing, and electrical components to ensure optimal functionality.
- Led emergency response efforts during critical incidents, ensuring tenant safety and minimizing property damage.
- Performed preventive maintenance on HVAC, plumbing, and electrical systems to enhance facility performance.
- Conducted routine inspections to ensure compliance with safety regulations and operational standards.
Education
High School Diploma -
W.t White
Dallas, TX07-2010
Certificate - Law
Ranger Security Academy
Houston, TX01-2025
Skills
- Performing routine maintenance around the building such as repairing structural damage such as windows, doors or wall repair
- Repairing broken or leaking plumbing to avoid water damage and restore full use of water fixtures
- Working on damage electrical wiring when a shortage of severed wire occurs
- Maintaining the building HVAC equipment to climate control functioning properly
- Complaint handling
- Exceptional communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Specialist
Marriot International
09.2024 - 08.2025
Locksmith Technician
Abm Industries Inc De
07.2023 - 03.2024
Maintenance Engineer
Riverview Behavioral Health Hospital
10.2022 - 01.2023
Driver
Heritage Plaza
05.2022 - 11.2022
Chief Maintenance Engineer
Homewood Suits
06.2019 - 12.2021
Maintenance Engineer /Housemen
Crown Plaza Hotel
03.2015 - 03.2018
Maintenance Technician
Magnolia Hotel
01.2014 - 09.2015
High School Diploma -
W.t White
Certificate - Law
Ranger Security Academy