Markenley Rousseau
Sunrise
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
School Security Guard
American Heritage School
11.2022 - 01.2023
- Evaluated current security systems regularly, recommending upgrades or modifications as needed to maintain optimal protection levels for students and staff alike.
- Prevented intruder access by securing all entrances and exits during school hours, contributing to an overall sense of safety within the community at large.
- Enhanced student safety by providing guidance on safety protocols and behavior expectations.
- Supported a positive learning environment with thorough inspections and identification of potential hazards.
Cashier and Stocker
7-Eleven
02.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Package Handler
FedEx
09.2014 - 06.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Stock Associate
Publix
06.2008 - 12.2013
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
Education
High school diploma -
Piper High School
Sunrise, FL06.2010
Skills
- Cashiering
- Commercial Cleaning
- Packaging
- Cash Handling
- Heavy Lifting
- Produce Experience
- Building inspection
- Campus Operations
- Criminal apprehension
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
Languages
English
Native or Bilingual
Creole
Professional Working
Timeline
School Security Guard
American Heritage School
11.2022 - 01.2023
Cashier and Stocker
7-Eleven
02.2018 - 12.2019
Package Handler
FedEx
09.2014 - 06.2016
Stock Associate
Publix
06.2008 - 12.2013
High school diploma -
Piper High School
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