Ilner Dorcius

Restaurant Team Member

Cashiers

03.2023 - 10.2023

Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
Supported management by assisting with inventory control measures, reducing waste costs over time.
Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
Assisted in the ongoing improvement of restaurant operations by providing constructive feedback during team meetings or one-on-one sessions with managers.
Used cash registers and calculators to prepare bills, accept payments and make change.
Operated register to process payments and collect cash payment for order totals.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Greeted guests pleasantly and answered menu questions.
Trained new employees by demonstrating tasks and coaching during daily activities.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Cultivated warm relationships with regular customers.
Used proper techniques to prepare food and ingredients.
Prepared food orders, cooking on grill and operating fry station.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Supported sales efforts by suggestively upselling food items and increasing check averages.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Greeted customers and answered inquiries regarding menu items and specials.
Cleaned and organized kitchen, dining and service areas.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Verified prepared food met standards for quality and quantity before serving to customers.
Monitored food quality and freshness throughout day.
Processed customer payments and balanced cash drawers.
Demonstrated knowledge of menu items and corresponding ingredients.
Stored food in designated containers and storage areas to prevent spoilage.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Utilized POS system to receive and process food and beverage orders.
Kept register accurate through correct billing, payment processing, and cash management practices.
Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Adjusted food preparation methods in accordance with customer requests.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Observed diners to respond to additional requests and determine when meal completed.
Distributed food to waiters and waitresses to serve to customers.
Portioned and wrapped food to place directly on plates for service to patrons.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.

Summary

Overview

Work History

Restaurant Team Member

Skills

Timeline

Restaurant Team Member