Mark Eric Matthews
Sacramento,CA
Summary
Attentive Customer Service Representative with years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
28
28
years of professional experience
Work History
Pool Technician
Self-employeed
09.2013 - Current
- Managed approximately 20-25 clients per day.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
- Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
Pool Technician
CK Pool Service
08.2012 - 09.2013
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
Pool Technician
Tim's Pool Service
10.2007 - 08.2012
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.
Maintenance Supervisor
Sequoia Equities, Inc.
03.1996 - 08.2007
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Tracked and managed department costs for good budget adherence.
- Scheduled and oversaw maintenance, repair and installation activities.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
- Improved safety standards within the apartment complex through regular inspections and repairs.
- Streamlined communication with property management, ensuring timely completion of work orders and projects.
- Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Established strong relationships with tenants by providing exceptional customer service during interactions related to maintenance concerns or questions.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained proper pool and spa chemical records and dealt with health inspector.
Education
High School Diploma -
Oakmont High School
Roseville, CA06.1994
Skills
- Chemical Level Testing
- Hazardous Chemicals Handling
- Pool Maintenance
- Equipment Installation
- Equipment Repairs
- Maintaining strong customer relationships
- Filtration system upgrades
- Pool cleaning
- Filter maintenance
- Record keeping
- Working in different environments
Timeline
Pool Technician
Self-employeed
09.2013 - Current
Pool Technician
CK Pool Service
08.2012 - 09.2013
Pool Technician
Tim's Pool Service
10.2007 - 08.2012
Maintenance Supervisor
Sequoia Equities, Inc.
03.1996 - 08.2007
High School Diploma -
Oakmont High School
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