Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Open To Work

Markese Matthews

Summary

Detail-oriented Professional with hands on experience in operations, customer services, and workflow management. Proven ability to enhance organizational performance through collaboration, critical thinking, and a strong commitment to quality and efficiency. Skilled in navigating in fast-paced environments, building relationships across teams, and delivering consistent, high-quality results. Eager to contribute to dynamic operations and service driven teams while continuing to grow in the field of business and financial services.

Overview

4
4
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification

Work History

Machine Operator

Bank of America
Newark
07.2025 - Current
  • Operated high-volume machines, personalizing 5,000-6,000 cards daily to meet production demands.
  • Monitored machine performance and applied strong attention to detail to identify defects and ensure accuracy in a large-scale production.
  • Collaborated with cross functional team members to meet daily production targets and maintain workflow efficiency.
  • Processed 108,000 cards annually, contributing to overall production goals.

Service Desk Representative

Acme Markets, Inc
Wilmington
04.2022 - 11.2024
  • Welcomed and assisted customers in-person and via phone to resolve inquiries.
  • Collaborated with departments to ensure seamless service and accurate resolutions.
  • Addressed customer inquiries related to products, services, and transactions to improve customer satisfaction.

Education

High School Diploma -

William Penn High School
New Castle, DE
06-2024

Associate of Science - Data Analytics

Wilmington University
New Castle, DE
08.2024 - 04.2026

Career Pathways - Investment Operations

Year Up United
08.2024 - 07.2025

Skills

  • Machine operations
  • Attention to detail
  • Process improvements
  • Data management
  • Microsoft Excel
  • SQL
  • Data visualization
  • Tableau
  • Communication
  • Teamwork and collaboration
  • Copilot/AI

Certification

Data Analytics Certificate - Wilmington University, January 2025

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridOn-Site

Salary Range

$50000/yr - $200000/yr

Timeline

Machine Operator

Bank of America
07.2025 - Current

Associate of Science - Data Analytics

Wilmington University
08.2024 - 04.2026

Career Pathways - Investment Operations

Year Up United
08.2024 - 07.2025

Service Desk Representative

Acme Markets, Inc
04.2022 - 11.2024

High School Diploma -

William Penn High School
Markese Matthews