Markese Stokes
Brooklyn
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Focused Security Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Security Officer
GMSC
New York
12.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Security Officer
Arrow Security Corp.
New York
05.2023 - 12.2023
- Monitored campus premises to ensure safety and security for students and staff.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to emergencies, coordinating with local law enforcement as needed.
- Trained new security personnel on protocols, emergency procedures, and reporting methods.
- Provided guidance and support during student activities, ensuring compliance with regulations.
- Assisted in the development of safety policies and procedures for campus events.
- Maintained detailed logs of incidents and activities for record-keeping purposes.
- Collaborated with campus administration to promote a safe learning environment for all.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
- Managed building access control systems and developed lock and unlock protocols with key control.
Security Officer
TD Bank
New York
10.2020 - 05.2023
- Monitored premises to ensure safety and security for clients and visitors.
- Collaborated with law enforcement during investigations and emergencies as needed.
- Utilized surveillance equipment to monitor activities and ensure compliance with regulations.
Security Officer
Allied Universal Security Services
New York
03.2018 - 08.2020
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to alarms and incidents, ensuring appropriate actions were taken.
- Collaborated with law enforcement during investigations and emergencies as needed.
- Prepared detailed reports on security incidents and observations for management review.
- Enforced company policies and procedures to maintain a secure environment.
- Assisted in training new security officers on protocols and emergency procedures.
- Utilized surveillance equipment to monitor activities and ensure compliance with regulations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Associate of Arts - English Literature
Onondaga Community College
Syracuse, NY 01.2015 - 05.2017
Skills
- Surveillance operations
- Incident response
- Report writing
- Security protocols
- Access control
- Emergency management
- Regulatory compliance
- Customer service
- Conflict resolution
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
- Physical fitness
- Security guard license
- Shift work experience
- Document management
- Access control management
- Security systems
- Electronic surveillance
- Investigation documentation
- High level of integrity
- CCTV monitoring
- Patrol operations
Timeline
Security Officer
GMSC
12.2023 - Current
Security Officer
Arrow Security Corp.
05.2023 - 12.2023
Security Officer
TD Bank
10.2020 - 05.2023
Security Officer
Allied Universal Security Services
03.2018 - 08.2020
Associate of Arts - English Literature
Onondaga Community College
01.2015 - 05.2017