Markese Thomas
Hopewell,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Burger King. Proven ability to enhance customer satisfaction and foster teamwork, while effectively resolving conflicts. Skilled in time management and cash handling, consistently achieving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Assoiciate
Walmart
08.2021 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager
Burger King
06.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Mcdonalds
02.2014 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Information Systems And Technology
University of Phoenix
Tempe, AZ05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Assoiciate
Walmart
08.2021 - 01.2025
Manager
Burger King
06.2019 - 04.2021
Manager
Mcdonalds
02.2014 - 04.2019
No Degree - Information Systems And Technology
University of Phoenix
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