Markesha Cottingham
Washington,United States
Summary
Over the past five years at Exelon, I have acquired significant expertise in the electrical industry while working alongside a diverse team of individuals. My focus has consistently been on maintaining safety standards in the workplace and complying with environmental regulations. Furthermore, I have actively engaged in numerous volunteer initiatives to support my community, such as gardening projects, delivering meals to those in need, and providing fresh produce to local schools and neighborhoods.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transformer Tech
Exelon
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Trained 4 new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Cosmetology
Kreative Kreations Salon
01.2017 - 04.2018
- Booked appointments, answered 15 incoming phones calls, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Answered phone calls and emails to schedule client appointments.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
Cashier Manager
Rainbow
01.2013 - 12.2015
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained 4 cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Science - Project Management
DeVry University
Arrington, VA05-2028
Promotional Certification - Electrical
DC Infrastructure Academy
Washington, D.C.05.2019
Cosmetology - Cosmetology
Aveda Institute
Washington, D.C.05.2018
High School -
Parkridge Private School
Longbeach, California05.2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Dependable and responsible
- Problem resolution
- Flexible and adaptable
- Organization and time management
Accomplishments
- Achieved promotions by completing Sign off book with accuracy and efficiency.
- Documented and resolved RMS trouble which led to correct use of transformer readings.
PERSONAL INFORMATION
Motivated hardworking woman with a passion for the electrical field, seeking opportunities to apply my skills and knowledge to contribute to innovative projects and advancements in the industry. I Volunteer at Houston Elementary on the PTA as the school's Treasurer. I have certifications in Microsoft Excel and Word at DeVry University. I am currently enrolled in DeVry University for Project Management and anticipate graduating in July of 2028.
Certification
- CDL Class B
- Forklift Certified
- CPR and First AID certified.
- Enclosed space and manhole rescue certified.
- Bucket truck safety certification.
- OSHA Compliance
- Blueprint Reading
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Transformer Tech
Exelon
08.2020 - Current
Cosmetology
Kreative Kreations Salon
01.2017 - 04.2018
Cashier Manager
Rainbow
01.2013 - 12.2015
Associate of Science - Project Management
DeVry University
Promotional Certification - Electrical
DC Infrastructure Academy
Cosmetology - Cosmetology
Aveda Institute
High School -
Parkridge Private School
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