Markesha Dameron
Summary
Experienced professional with a strong background in customer service and fraud detection. Excels in hybrid/remote roles, utilizing active listening and Microsoft Office skills to improve client relations and resolve complex issues. Demonstrates a proven track record of enhancing operational efficiency and customer satisfaction through attention to detail and problem-solving. Eager to learn and grow in the field, with the ability to quickly grasp new concepts and adapt to changing requirements. Ready to utilize and develop communication and organizational skills in a Customer Service/Medical Billing role.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transportation Specialist/ Remote Dispatch
Spartan Pet Transportation
04.2021 - Current
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Providing detailed information to each client during each trip
- Entering personal data, miles, cost and expenses per client
- Providing care to pets and customer service to each client, throughout the duration of transporting live pets coast to coast.
- Managed daily operations including tracking shipments, resolving issues, and providing timely updates on delivery schedules
Remote Administrative Assistant
Hopewell Development & Achievement Center
01.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Check Fraud Specialist/Customer Service Rep
Bank of America
01.2023 - 07.2023
- Check Fraud Specialist, money transfers, wire transfers, zelle claims, check fraud claim updates
- Daily service of helping people with their check claims and money transfers
- A hybrid/remote work schedule
- Drafted reports summarizing findings from investigations into potential fraudulent activities
- Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts
Handler/Customer Service
Dynasty Blue Ridge Boerboels
01.2004 - 07.2023
- Assisted customers by phone, including scheduling appointments and treatments
- Advised owners on strategies for continuing training and reinforcing lessons
- Monitored and documented animal health, diet and behaviors to identify and address trends
- Completed daily paperwork accurately, legibly, and on time as required by company policy
Patient Care Technician, ICU
Ballad Health
08.2018 - 07.2019
- Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living
- Documented patient intake and dietary requirements and assisted with feeding
- Admitting and Discharging, schedule appointments, consistently double-checking information and availability when admitting patients and charting treatments and care
- Facilitated discharge planning activities such as arranging follow up appointments or home health services for discharged patients
Certified Nursing Assistant
Pro Care Home Health
06.2015 - 08.2018
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
Education
Business Administration And Management
Northeast State Community College
Blountville, TN09-2028
Skills
- Remote work proficiency
- Telephone communication
- Effective active listening
- Telecommunications proficiency
- Experienced in Microsoft Word document creation
- Nine years in customer service
- Healthcare billing expertise
- Claims processing support
- Medical appointment coordination
- Five years of clerical experience
- Load planning
- Assisting customers
Certification
CPR Certification,01/01/24,01/01/26
Timeline
Remote Administrative Assistant
Hopewell Development & Achievement Center
01.2024 - 08.2024
Check Fraud Specialist/Customer Service Rep
Bank of America
01.2023 - 07.2023
Transportation Specialist/ Remote Dispatch
Spartan Pet Transportation
04.2021 - Current
Patient Care Technician, ICU
Ballad Health
08.2018 - 07.2019
Certified Nursing Assistant
Pro Care Home Health
06.2015 - 08.2018
Handler/Customer Service
Dynasty Blue Ridge Boerboels
01.2004 - 07.2023
Business Administration And Management
Northeast State Community College
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