Markesha Fuller
Jacksonville,USA
Summary
Energetic and organized, with knack for streamlining administrative processes to ensure smooth operations. Possesses solid understanding of office software and administrative procedures, including data entry and calendar management. Aims to contribute to efficiency and success of team through proactive support and effective problem-solving.
Overview
25
25
years of professional experience
Work History
Staff Assistant III
Jacksonville Transportation Authority
09.2023 - Current
- Handle all administrative office task
- Directly support a Director and 2 Managers
- Perform data input and typing of correspondence, memoranda, reports, schedules, statistical data, and other documents from rough drafts, notes and verbal instructions, in rough draft and finished copy
- Receive, sort, route and prioritize mail, data, messages, reports, correspondence and other documents
- Maintains specialized records of the department to which assigned
- Maintain employee’s personnel files
- Complete First Notice of Injury report for maintenance employees and maintains Workers Compensation files. Makes Dr.’s appointments and contacts case management nurse and MRO as needed
- Schedule Guideway Worker training with the training department for external vendors
- Input various data into the computer using Excel spreadsheets to maintain attendance, employee information and other various data
- Type and log purchase orders for Manager and Supervisors
- Screens and answers telephone calls for Managers
- Interview visitors, provide requested information or refers them to the Manager or to the appropriate person for assistance
- Coordinate staff member requests for information and meetings with the Manager and prioritizes them for proper time management
- Audit and proof a variety of statistical reports, records and data specific to the department
- Assist & maintain fiscal budget preparation; $2.5million plus
- Perform related work as assigned.
- Support daily operations with efficient task management, contributing to overall office productivity and organization
- Establish strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintain accurate record-keeping systems to ensure easy access to vital information for staff members.
- Serve as a liaison between departments, facilitating effective collaboration on projects and initiatives.
Corporate Events Coordinator
Jacksonville Transportation Authority
05.2022 - 09.2023
- Handled company event needs
- Leveraged Senior Leaders, Executive Leadership Team and other stakeholders for budget concerns
- Managed daily calendars, coordinate event details with internal and external parties, and handle the full event execution
- Manage daily calendars, coordinate event details with internal and external parties, and handle the full event execution
- Effectively assisted with planning and executing fifty plus events annually
- Worked in partnership with the marketing team to ensure company brand standards are visible at events
- Researched, recommended and select vendors based on their creativity, quality and cost
- Booked venues, schedule guests, and lock down day-of logistics
- Assisted with handling day-to-day administration of events, including placements, BEO reviews, vendor monitoring, attendee participation, registration counts, RSVP tracking, and issue resolution
- Planned/coordinated /managed company events; onsite and offsite
- Assisted with handling and maintaining employee engagement activities
- Scheduled/managed calendar for board room events
- Developed and maintain a great working relationship with new and existing vendors
- Ensured contracts were updated; suggesting adjustments as needed
- Provided timely, courteous and knowledgeable response to information requests
- Handled other event task such as: meeting set-up, catering, etc
- Created documents, reports and all other communication for the local office
- Created requisitions for all event purchase orders
- Developed a timeline of events and effectively communicate with vendors to ensure smooth logistics
- Processed monthly expenses through Concur
- Developed event layouts and floorplans
- Upheld the company's mission and vision
Office Facilities Manager
EXL Services, LLC
01.2018 - 12.2022
- Handled operational/administrative tasks
- Directly supported the Chief Financial Officer and Vice President of Compliance
- Facilities management, event coordination, invoice management, vendor relations, and office support) as the Office Manager
- Managed daily calendars for the office, coordinate travel arrangements, and handle the facility's daily operations
- Communicated effectively with office staff to ensure daily function ability
- Answered, screened and transferred calls to the appropriate party
- Greeted visitors and office staff
- Managed all areas of facilities (build outs, security & parking access badges, work orders, equipment, alarming, vendor contracts, etc.)
- Served as the compliance liaison for the Jacksonville office
- Maintained office supplies for all offices as well as remote employees
- Planned/coordinated /managed company events; onsite and offsite
- Managed the Employee Appreciation Committee and annual budget
- Scheduled/managed calendars for all conference rooms and executives
- Developed and maintained a great working relationship with new and existing vendors
- Ensured contracts were updated; suggesting adjustments as needed
- Managed the front office; to include a receptionist, administrative assistant, and a executive assistant
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls
- Handled other office task such as: meeting set-up, catering, etc
- Created documents, reports and all other communication for the local office
- Received, process and distribute daily mail
- Coordinated and managed all travel arrangements for staff; domestic & international
- Processed monthly expenses through Concur
Medical Secretary
Mayo Clinic
01.2016 - 12.2018
- Handled all administrative and personal tasks (e.g., clinical, financial, patient related) as the medical secretary for 2 Physicians/Surgeons, 1 Fellow, 1 Nurse Practitioner
- Efficiently provided administrative support for new/departing and transferring physicians
- Organized visits for visiting physicians, professors and scientists
- Maintained multiple calendars for Consultants, Fellows, Residents and APP
- Ordered necessary equipment for providers
- Coordinated department luncheons and co-chair for annual Holiday Party
- Handled miscellaneous projects and tasks for management
- Created memos, letters, and correspondence for providers
- Assisted provider with all license renewals; ensuring all pre-requisites were met
- Effectively provided clinical support
- Provided service excellence to patients
- Coordinated and made all travel arrangements for providers; domestic & internationally
- Processed all expenses in Concur for providers
- Coordinated/planned multiple events for the division and physicians
Specialist, Brokerage
Crowley Maritime Corporation
01.2011 - 12.2016
- Handled administrative and billing tasks (e.g., quality assurance, billing, customer service)
- Handled daily billing for customers as well as problem solving and quality assurance to provide accurate billing
- Provided accurate billing for all customers
- Produced and maintained timely responses to all carriers
- Cross-Referenced all correspondence received from carriers with information in the billing system (TMW), to ensure accurate billing
- Strategically problem solved to help ensure timely billing and accuracy of billing
- Communicated effectively and efficiently to all customers and carriers
- Handled miscellaneous projects and tasks for management
- Developed a new billing process
Office Manager/Executive Assistant
Community Hope Outreach Program
01.2008 - 12.2011
- Handled all administrative tasks
- Event coordination, management and billing) as the assistant to the CEO, Associate Executive Director, Board of Directors and Senior Leadership
- Managed the receptionist, managed daily calendars for Executives, coordinated travel arrangements, and handled the daily operations for the Corporate Office
- Effectively supported C-Level Executives; CEO, CFO, Executive Director, VP of Marketing, Board of Directors
- Communicated effectively with multiple departments to insure the accuracy of data and procedures
- Established strong relationships to gain support and effectively achieve results
- Coordinated /managed company events (average of 6 small/large gatherings per year; averaging 100-1000 attendees)
- Developed and maintained a great working relationship with new and existing vendors
- Reviewed and negotiated all contracts, suggesting adjustments as needed
- Developed and maintained an event budget; implementing and suggesting cost saving measures
- Created floorplans and organized event logistics for onsite and offsite events
- Entrusted to manage the front office
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared correspondence
- Developed a ordering process, pre-populated spreadsheet enabled faster delivery staff
- Developed innovative PowerPoint presentation used by the CEO and Senior Leadership
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
Executive Assistant/Office Manager
TheHomeMag of Atlanta
01.2005 - 12.2008
- Handled operational tasks (e.g., accounting, quality assurance, hiring process and billing) as the Office Manager and Executive Assistant to the CEO and VP
- Managed the daily operation and financials for the office
- Managed daily calendars for Executives, coordinated travel arrangements, insured accurate data entry by salespersons
- Effectively supported C-Level Executives; CEO and Vice President
- Communicated effectively with home office to insure the accuracy of data and monthly publication
- Established strong relationships to gain support and effectively achieve results
- Entrusted to issue and sign all checks and handle large amounts of cash; make bank deposits
- Processed semi-monthly payroll, out-sourced payroll company to insure benefits
- Developed innovative PowerPoint presentation used by the CEO and VP
- Developed a relationship with all vendors and customers
- Provided timely, courteous and knowledgeable response to information requests; insured that all ads were correct and approved by customer; and prepared correspondence
- Produced three healthy 48 page magazines monthly, producing $125k in revenue monthly for the organization
- Maintained confidentiality regarding all Human Resource issues; managing direct reports
- Accurately processed all Accounts Payable issue in a timely manner
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
- Coordinated/managed all components for company events (average of 3 large events per year; averaging 250-1200 attendees)
Executive Assistant /Event Planner
Nat Enterprises, Inc.
01.2000 - 12.2005
- Handled administrative tasks (e.g., accounting, quality assurance, hiring process and data entry) as the Executive Assistant to the CEO, VP, Office Manager
- Managed the receptionist and daily billing for the office
- Managed daily calendars for Executives, coordinated travel arrangements, insured accurate data entry
- Effectively supported C-Level Executives; CEO, Vice President, Executive of Marketing, and Office Manager
- Communicated effectively with technical support and staff
- Established strong relationships to gain support and effectively achieve results
- Entrusted to make operational decision in the absence of the Office Manager
- Handled large amounts of cash; make bank deposits
- Conducted new hire orientation for all employees; maintained the HR handbook
- Developed innovative PowerPoint presentation used by the CEO and VP
- Developed a relationship with 300+ clients to insure the accuracy of billing
- Provided timely, courteous and knowledgeable response to information requests
- Maintained confidentiality regarding all Human Resource issues
- Accurately processed all Account Receivables totaling $825k monthly
- Coordinated/Managed all components for company events within the states and international (average of 15 small/large events per year; averaging 100-15,000 attendees)
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed services
Education
BS - Business Administration
University of Phoenix
12.2026
Skills
- Executive, Management, Staff Support
- Event/Office Management
- Database Administration
- Spreadsheets/Reports
- Calendar Management
- Travel Coordination
- MS Office Suite
- MS Teams
- WebEx
- Zoom
- Concur
- Oracle
- Quickbooks
Timeline
Staff Assistant III
Jacksonville Transportation Authority
09.2023 - Current
Corporate Events Coordinator
Jacksonville Transportation Authority
05.2022 - 09.2023
Office Facilities Manager
EXL Services, LLC
01.2018 - 12.2022
Medical Secretary
Mayo Clinic
01.2016 - 12.2018
Specialist, Brokerage
Crowley Maritime Corporation
01.2011 - 12.2016
Office Manager/Executive Assistant
Community Hope Outreach Program
01.2008 - 12.2011
Executive Assistant/Office Manager
TheHomeMag of Atlanta
01.2005 - 12.2008
Executive Assistant /Event Planner
Nat Enterprises, Inc.
01.2000 - 12.2005
BS - Business Administration
University of Phoenix
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