Hi, I’m
Markesha Paddio
Bessemer,AL
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
years of professional experience
Work History
Extended Stay America
Task Force General Manager
11.2022 - Current
Job overview
- Managed daily operations for smooth functioning of hotels, ensuring high-quality standards in all departments 10 years.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Reduced staff turnover rates by implementing targeted retention strategies.
- Enhanced team performance by implementing effective communication strategies and regular progress reviews.
- Increased overall efficiency through implementation of streamlined operational procedures and resource allocation.
- Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations,
- Working collaboratively with general managers in multiple regions to address CLC.
- Improved guest satisfaction rates by consistently prioritizing guest needs and maintaining open lines of communication.
- Scheduled employees for shifts, taking into account guest traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Extended Stay America
General Manager
11.2019 - 11.2021
Job overview
- Oversees, direct and manages single property operations daily.
- Managed diverse teams of professionals, fostering positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account guest traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic guest issues with excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage for at least 10 years.
Extended Stay America
Team Leader
09.2018 - 11.2019
Job overview
- 1 year assisting hotel manager in managing property operations day-to-day.
- Built strong relationships with guest through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering positive and collaborative work environments.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Resolve guest and employee issues, and perform other duties as required to develop efficiently and profitability in all aspects of property management.
- Assume hotel manager’s responsibility when required.
- Assist hotel manager in maximizing revenues and flow through to GOP to meet or exceed budget.
- Assist with monitoring guest balances and direct bill receivables.
- Serves as first level of contact for guest service issues.
Extended Stay America
Housekeeper
03.2017 - 06.2018
Job overview
- Disinfected and cleaned rooms to company standards.
- Upheld high standards of sanitation in common areas.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors .
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spotless environments for guests through diligent daily housekeeping tasks.
Staybridge Suites
Housekeeping Supervisor
12.2013 - 03.2016
Job overview
- Monitors and ensures compliance with all guidelines for operations.
- Conducts monthly department meetings to review new procedures and solicit input from all employees.
- Handles and provides resolution to guest complaints and employee issues.
- Conducted regular room inspections.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Education
Delta CollegeLafayette
Certified Clinical Medical Assistant from Medical Assisting
05.2017
Skills
- Customer Service
- Interpersonal Skills
- Self-Accountability
- Physical Ability to move
- Delegating work task to employees
- Night vision POS
- Train associates
- Leadership
- Organized
- Instill 100% guest satisfaction objective to all associates
- Problem Solving
- Hotel Key
- Cash Handling
- Critical Thinker
- Detailed report writing
- Team Leadership
- Decision-Making
- Staff Management
- Scheduling
- Hiring and Onboarding
- Strategic Planning
- Employee Development
- P&L Management
- Budget Development
Timeline
Task Force General Manager
Extended Stay America
11.2022 - Current
General Manager
Extended Stay America
11.2019 - 11.2021
Team Leader
Extended Stay America
09.2018 - 11.2019
Housekeeper
Extended Stay America
03.2017 - 06.2018
Housekeeping Supervisor
Staybridge Suites
12.2013 - 03.2016
Delta College
Certified Clinical Medical Assistant from Medical Assisting