Markesha Young
Detroit,MI
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
DMC GRANDRIVER HEALTH CENTER
03.2025 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Took copayments and compiled daily financial records.
Patient Service Representative
Advantage Health Care
11.2024 - 06.2025
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Access Representative
Conifer Health
09.2020 - 11.2024
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
GED -
Detroit Adult Education
Detroit, MI06-1993
Associate of Arts -
Ultimate Medical Academy
Clearwater, FL04-2026
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Office administration
- Medical insurance
- Medical terminology
- Phone etiquette
- Payment collection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Date Created
2018-01-01
Languages
English
Full Professional
Timeline
Patient Service Representative
DMC GRANDRIVER HEALTH CENTER
03.2025 - Current
Patient Service Representative
Advantage Health Care
11.2024 - 06.2025
Patient Access Representative
Conifer Health
09.2020 - 11.2024
GED -
Detroit Adult Education
Associate of Arts -
Ultimate Medical Academy