Markeshia Joseph

• Analyzed tax returns to ensure compliance with federal and state regulations.
• Reviewed financial statements for accuracy and completeness in tax filings.
• Collaborated with colleagues to research complex tax issues, ensuring accurate interpretation of regulations and laws.
• Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Strengthened relationships with clients through proactive follow-up on pending issues and concerns.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Assisted management with special projects to complete all tasks by deadlines.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Maintained office calendars to track important dates and deadlines.
• Maintained databases and contact lists to keep important contact information accurate and up to date.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.
• Monitored and directed incoming mail and prepared outgoing mail.

Quality Control Client

• Review money batches to locate and identify batching discrepancies
• Flag items with discrepancies found for QC Supervisor Review

Examples of discrepancies: check has alpha characters, check not payable to LDR, poor image quality of returns and checks, checks in which legal and courtesy amounts do not match and are in excess of over $100

Delta Experience

• Review payments submitted by taxpayers are applied correctly
• Research accounts for appropriate application of funds
• Identify and report any errors found to manager to be reviewed and corrected

Transfer Work

• Use software to track batches of work electronically
• Move physical batches of work from one section to another

Complete daily production report to submit to manager

Assist in other work areas, if needed

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.