Markeshia Davis
Summary
Dedicated Customer Service Representative skilled in benefits and claims support, enhancing member health and well-being. Engages customers through active listening to foster trust and loyalty. Educates on benefits while resolving issues and connecting to essential resources, ensuring high customer satisfaction through respectful interactions.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
OptumRx
Eden Prairie, Minnesota
10.2025 - 05.2026
- Responded to incoming calls about benefit eligibility and prescription status, resolving inquiries effectively.
- Educated callers on prescription benefits, plan formulary, premiums, and order status to enhance understanding and satisfaction.
- Scheduled and coordinated timely medication deliveries to ensure customers received prescriptions on time.
- Practiced active listening, asked relevant follow-up questions, and documented information in systems.
- Identified issues and communicated solutions to customers, pharmacies, and physicians.
- Made occasional outbound calls to internal and external partners for coordination.
Patient Care Coordinator
Foundever
08.2023 - 10.2025
- Coordinated medication deliveries by managing inbound and outbound calls with patients and healthcare teams, ensuring timely access to medications.
- Fostered trust and rapport with patients through clear, compassionate communication, enhancing overall patient satisfaction.
- Identified patient needs and removed barriers to improve therapy adherence using active listening techniques.
- Streamlined prescription processing by setting up and updating medication orders with pharmacists, contributing to effective patient care.
- Acted as a key connector between pharmacy operations, clinical teams, and external providers to enhance coordination.
- Ensured consistency in service experience, reflecting professionalism, empathy, and responsiveness in every interaction.
Customer Service Representative
Concentrix
01.2022 - 08.2023
- Anticipated customer needs, providing proactive solutions that improved satisfaction.
- Advocated for customers by actively listening to needs and providing tailored support.
- Resolved customer inquiries efficiently while documenting all interactions accurately.
- Educated customers on available resources, helping them navigate options more easily.
- Collaborated with team members and departments to resolve service issues promptly.
- Maintained confidential records of patient information, ensuring documentation accuracy.
Regional Truck Driver
JB Hunt Intermodal
Haslet, Texas
10.2020 - 11.2021
- Drove tractor trailer combinations over long distances to deliver goods to customers in a timely manner.
- Coordinated with dispatchers on route adjustments due to traffic conditions, optimizing delivery schedules.
- Ensured compliance with safety regulations during all driving operations.
- Conducted pre-trip inspections to maintain vehicle safety and performance.
- Provided timely customer service at loading docks, ensuring smooth and efficient loading processes.
OTR Truck Driver
Stevens Transport
04.2020 - 09.2020
- Delivered products and freight to customers both locally and long distance.
- Delivered on-time shipments while effectively resolving customer issues to enhance service satisfaction.
- Applied defensive driving techniques to ensure timely deliveries despite challenging weather conditions.
- Conducted thorough pre-trip inspections to reduce maintenance costs and prevent unexpected breakdowns.
- Documented trip details on ELD, maintaining accurate records of miles, rest times, and expenses.
- Maintained a clean driving record by adhering to all traffic laws and company policies.
Patient Care Technician
Methodist Charlton Medical Center
11.2018 - 02.2020
- Responded to patient calls, assisting with eating, bathing, dressing, grooming, and mobility needs to enhance patient comfort and well-being.
- Monitored vital signs, documenting temperature and blood pressure changes for healthcare teams.
- Supported nurses and doctors during medical procedures and wound dressings, contributing to patient care and recovery.
- Measured and recorded patient food and liquid intake to ensure accurate dietary monitoring.
Emergency Medical Technician
Integhearty Ambulance Service
09.2017 - 04.2020
- Administered appropriate treatments based on thorough assessments of vital signs and medical histories.
- Monitored patient vital signs with pulse oximeters and electronic devices to assess and address immediate care needs.
- Prioritized life-saving tasks in high-pressure situations, ensuring timely and effective patient care.
- Managed wound care en-route to hospitals, facilitating seamless transition to advanced medical treatment.
Emergency Medical Technician
Tiger EMS
08.2014 - 08.2017
- Documented patient assessments and interventions through detailed reporting, ensuring compliance with legal standards.
- Communicated effectively with patients regarding pain management and comfort during transportation and initial medical care.
- Inspected, maintained, and restocked ambulance supplies and tools to ensure equipment readiness.
- Established rapport with coworkers and local hospital staff to improve collaboration in patient care processes.
Certified Nursing Assistant
Marshall Manor Nursing and Rehab
02.2012 - 08.2014
- Conducted routine rounds on assigned rooms to assess resident needs and deliver individualized care.
- Changed linens and sanitized bedside and overbed tables to ensure a clean and safe environment for residents.
- Supported Charge Nurse by performing various tasks to enhance overall nursing operations.
- Performed all duties as assigned and in accordance with facility’s established policies and procedures, nursing care procedures and safety rules and regulations.
Certified Nursing Assistant
Heritage House of Marshall
12.2010 - 02.2012
- Provided grooming, bathing, catheter care, pericare, and dressing in accordance with care policy guidelines.
- Safely ambulated and transferred residents using assistive devices while applying proper body mechanics.
- Turned and repositioned residents regularly to enhance comfort and ensure safety.
- Led range of motion exercises and facilitated reality orientation to promote resident mobility and engagement.
- Documented vital signs, weights, intake/output, and meal consumption to support accurate health records.
- Changed linens and stocked grooming supplies to ensure resident comfort and preparedness.
Education
Certificate - Transportation
Stevens Transport
Dallas, TX04-2020
Certificate - Emergency Medical Technician
Panola College
Carthage, TX12-2014
Certificate - Medical Assistant
Remington College
Shreveport, LA02-2012
Certificate - Certified Nurse Assistant
Panola College
Marshall07-2010
Skills
- First-call resolution
- Customer advocacy
- Task management
- Data entry expertise
- Microsoft Office proficiency
- Multi-screen navigation skills
- Analytical and organizational skills
- Human anatomy knowledge
- Self-discipline and patience
- Empathy and communication
- Interpersonal communication skills
Timeline
Customer Service Representative
OptumRx
10.2025 - 05.2026
Patient Care Coordinator
Foundever
08.2023 - 10.2025
Customer Service Representative
Concentrix
01.2022 - 08.2023
Regional Truck Driver
JB Hunt Intermodal
10.2020 - 11.2021
OTR Truck Driver
Stevens Transport
04.2020 - 09.2020
Patient Care Technician
Methodist Charlton Medical Center
11.2018 - 02.2020
Emergency Medical Technician
Integhearty Ambulance Service
09.2017 - 04.2020
Emergency Medical Technician
Tiger EMS
08.2014 - 08.2017
Certified Nursing Assistant
Marshall Manor Nursing and Rehab
02.2012 - 08.2014
Certified Nursing Assistant
Heritage House of Marshall
12.2010 - 02.2012
Certificate - Transportation
Stevens Transport
Certificate - Emergency Medical Technician
Panola College
Certificate - Medical Assistant
Remington College
Certificate - Certified Nurse Assistant
Panola College