Markeshia Smith
Sicily Island,LA
Summary
Achieving a 3.7 GPA with Honors in Behavioral Health Science at Grand Canyon University demonstrates commitment to academic excellence. Exceptional dedication and performance in high-pressure environments consistently shown. Effective management of emergency response procedures during facility lockdowns showcases ability to remain calm and composed under pressure. I strive to be professional with my extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
9
9
years of professional experience
1
1
Certification
16
16
years of post-secondary education
Work History
Food Service Supervisor
Richwood Correctional Center
07.2023 - 04.2025
Oversaw meal preparation ensuring adherence to health and safety regulations in a correctional setting.
• Trained and led kitchen teams; managed inventory and reduced waste.
• Monitored food quality and upheld state regulations.
Overnight Stocker
Walmart
06.2022 - 05.2024
- Managed inventory to maintain appropriate product availability and pricing.
- Maintained orderly shelf presentation.
- Stocked shelves efficiently.
Head Cook
Merit Health Natchez Hospital
06.2021 - 05.2023
- Prepared meals for hospital guests, often from scratch
- Directed night-shift meal preparation, guaranteeing adherence to food safety and dietary standards for patients.
Department Manager
McDonald's
07.2020 - 08.2022
- Managed assigned systems such as Training, Food Safety, and Inventory Management.
Cook Supervisor
The GEO Group, Inc.
09.2019 - 05.2021
- Supervise detainees while they're preparing the meals for breakfast, lunch, and dinner.
- Check temperature on dry storage, freezers, and food cooked for that day
- Put up stock from truck and rotation of food
- Cooking breakfast, lunch and dinner
Customer Service Representative
Family Dollar
05.2016 - 07.2019
- Provided excellent customer service during payment interactions.
- Elevated customer assistance.
- Maintained clean and orderly stock areas.
- Conducted routine inspections and maintenance.
Education
Bachelor Of Science - Behavioral Health Sciences
Grand Canyon University
Phoenix, AZDiploma - LA
Sicily Island High School
Sicily Island, LA 08.2009 - 05.2025
Skills
Customer Service Skills:
- Customer Care
- Customer Service Representative (CSR)
- Call Center Operations
- Customer Suppor
- Guest Services
Food Service Skills:
- Food Preparation
- Kitchen Experience
- Kitchen Management Experience
- Food Safety (2 years of experience)
- Cooking and Meal Preparation
- Food Handling and Production
- Food Safety Experience
- Dietary Department Experience
- Food Service Management
Supervisory and Management Skills:
- Supervising Experience
- Shift Management
- Store Management
- Restaurant Management
- Inventory Control
- Profit and Loss Analysis
- Menu Planning
- Pricing and Purchasing
Sales and Retail Skills
- Merchandising
- Retail Sales
- Cash Handling
Technical Skills:
- Microsoft Word
- Microsoft Excel
- Basic Mathematics
- Analyzing Data
Additional Skills:
- Communication Skills
- Cleaning Experience
- Culinary Experience
- Host/Hostess Duties
- Sanitation Practices
- Driving Experience
- Schematics and Planograms
Certification
- SefServ Food Services Managers Issue Date 11/2/2023 Renew date 11/2/2028
- Basic Life Support (CPR and AED) Program. Issue Date 1/17/2025 Renew By 01/17/2027
- SefServ Food Handlers Issue Date 08/14/2022 Renew by 08/14/2025
Timeline
Food Service Supervisor
Richwood Correctional Center
07.2023 - 04.2025
Overnight Stocker
Walmart
06.2022 - 05.2024
Head Cook
Merit Health Natchez Hospital
06.2021 - 05.2023
Department Manager
McDonald's
07.2020 - 08.2022
Cook Supervisor
The GEO Group, Inc.
09.2019 - 05.2021
Customer Service Representative
Family Dollar
05.2016 - 07.2019
Diploma - LA
Sicily Island High School
08.2009 - 05.2025
Bachelor Of Science - Behavioral Health Sciences
Grand Canyon University
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