Markeshia Tuggers
Memphis,Tn
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
13
13
years of professional experience
Work History
Coordinator
Medtronic
09.2021 - Current
- Entered data, generated reports, and produced tracking documents
- Coached employees through day-to-day work and complex problems
- Gathered and organized materials to support operations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Prepared agendas and took notes at meetings to archive proceedings
- Handled incoming and outgoing shipping and receiving activities
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Utilized proactive communication abilities to resolve employment-related disputes
- Inventoried and ordered office supplies to maintain availability of products
- Collected and analyzed business data from various departments to prepare reports and presentations for management
- Coordinated with human resources department to handle payroll and personnel databases
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Kept high average of performance evaluations
- Improved office operations by automating client correspondence, record tracking and data communications
- Organized spaces, materials and catering support for internal and client-focused meetings
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
Customer Trade Specialist
FedEX
09.2018 - 09.2021
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Balanced profit, volume and share objectives to deliver long-term growth.
- Devised product pricing strategies and trade marketing investments to support growth.
- Developed strategies to improve and maximize trade investment ROI by completing promotional analysis and validating against expected results.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Ramp Agent
FedEx
11.2016 - 09.2018
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
Team Lead
FedEx
12.2012 - 11.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Material Handler
10.2011 - 12.2012
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service
Staff Management SMX
10.2010 - 10.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints
Education
High School Diploma -
Booker T Washington High School
Memphis05.2011
Skills
- Overhead Cranes
- Software Application Testing
- Job Assignments
- Process Improvement Initiatives
- Management Assistant
- Customer Clearance
- Critical thinking
- Soft Skills
- Observation
- Decision making
- Communication
- Multi-tasking
Timeline
Coordinator
Medtronic
09.2021 - Current
Customer Trade Specialist
FedEX
09.2018 - 09.2021
Ramp Agent
FedEx
11.2016 - 09.2018
Team Lead
FedEx
12.2012 - 11.2016
Material Handler
10.2011 - 12.2012
Customer Service
Staff Management SMX
10.2010 - 10.2011
High School Diploma -
Booker T Washington High School