Markeshia Wilson

Facilitated customer account service inquiries to enhance satisfaction.

Provided accurate information based on company policies to address questions effectively.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Fielded customer complaints and queries, fast-tracking them for problem resolution. Asked probing questions to determine service needs and accurately input information into electronic systems. Developed strong customer relationships to encourage repeat business. Made outbound calls to obtain account information.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Displayed strong organizational skills while managing multiple projects simultaneously.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Upheld quality control policies and procedures to increase customer satisfaction.
• Maintained a high level of professionalism when dealing with difficult customers.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.