Summary
Overview
Work History
Education
Skills
Training Expertise
Timeline
Generic

Marketa Anderson

Tucson,AZ

Summary

Dedicated and results-driven professional with extensive experience in management, customer service,human resources,and training. proven ability to lead team, resolve conflicts,and deliver exceptional service in fast-paced environments. Recognized for strong communication skills and commitment to excellence

Overview

15
15
years of professional experience

Work History

Senior Property Manager

Transpacific
Tucson, AZ
02.2024 - 10.2024
  • Developed and implemented policies, procedures and systems to ensure efficient management of properties.
  • Resolved tenant complaints in a timely manner.
  • Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.

Call Center Representative

VXI
Tucson, AZ
03.2024 - 07.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Call Center Representative

Alorica
Tucson, AZ
05.2022 - 12.2023
  • Developed effective working relationships with team members across multiple departments.
  • Updated customer accounts, addresses and contact information within call management databases.

HR Payroll Specialist

Intuit
Tucson, AZ
01.2017 - 06.2022
  • Processed new hire paperwork and entered employee information into the HRIS system to ensure accurate tracking of all employment activities.
  • Maintained employee records and payroll information, including compensation, benefits, tax deductions, attendance records and other related data.
  • Resolved discrepancies in paychecks or other payroll issues by researching and correcting errors in calculations or inputting data.

General Manager

Pita Jungle
Tucson, AZ
04.2010 - 02.2017
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

High School Diploma -

Palo Verde High School
Tucson, AZ
05-2007

Skills

  • Administrative Oversight
  • Lease administration
  • Excellent scheduling abilities
  • Customer Service
  • Regulatory Compliance
  • Facilities Management

Training Expertise

  • Developed and facilitated training programs for new hires at intuit,focusing customer service protocols and company policies
  • Conducted workshops on conflict resolution and effective communication for call center agents at Alorica
  • Trained all staff at pita Jungle

Timeline

Call Center Representative

VXI
03.2024 - 07.2024

Senior Property Manager

Transpacific
02.2024 - 10.2024

Call Center Representative

Alorica
05.2022 - 12.2023

HR Payroll Specialist

Intuit
01.2017 - 06.2022

General Manager

Pita Jungle
04.2010 - 02.2017

High School Diploma -

Palo Verde High School

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Marketa Anderson