Marketa Gygi
Salt Lake City
Summary
Personable and dedicated with knack for understanding client needs and delivering tailored solutions. Possesses foundational knowledge in risk assessment and policy management, coupled with strong communication and organizational skills. Committed to providing exceptional service that enhances customer satisfaction and builds lasting relationships.
Overview
6
6
years of professional experience
Work History
Insurance Agent Team Member
Rudolph Insurance Agency
01.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Guest Service Advocate
Target
06.2019 - 01.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Advised customers on additional features or benefits that could enhance their experience with the company''s offerings.
Education
GED, High School Diploma - General Education
GED Testing Services
Online08.2023
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Account management
- Policy writing
- Policy renewals
- Property insurance
Timeline
Insurance Agent Team Member
Rudolph Insurance Agency
01.2024 - Current
Guest Service Advocate
Target
06.2019 - 01.2024
GED, High School Diploma - General Education
GED Testing Services