Marketa Keya
Reston,VA
Summary
A strategic problem solver and collaborative team player, excelling in dynamic environments by quickly mastering new systems, streamlining processes, and fostering cross-functional collaborations to drive operational excellence and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Office Director
Astoria Laser Clinic & Med Spa
Vienna, VA
10.2025 - Current
- Formulated and executed strategies to enhance office efficiency, boost staff productivity, and improve customer satisfaction.
- Implemented office protocols to enhance workflow efficiency.
- Developed processes for streamlining workflow between departments within the organization.
- Coordinated treatment plans with medical professionals and clients.
- Handled client inquiries and provided exceptional customer service.
- Maintained inventory of supplies and equipment for services.
- Oversaw maintenance of office equipment such as computers, printers, and fax machines, ensuring they are properly functioning at all times.
- Established procedures for maintaining records; monitored accuracy of data entry into various computer systems.
- Collaborated with marketing team to promote services and events.
- Created policies for document control, record retention, and safety protocols.
- Managed daily operations of the medical spa and laser clinic.
Patient Coordinator
Advanced Plastic Surgery Center
Arlington, Virginia
05.2023 - 10.2025
- Coordinated patient appointments and managed scheduling for consultations and procedures, enhancing patient flow.
- Maintained organized patient records while ensuring confidentiality of sensitive information.
- Communicated pre-operative instructions and post-operative care effectively to patients.
- Collaborated with medical staff to optimize workflows and enhance patient experience.
- Implemented tracking systems for follow-up appointments and reminders to improve compliance.
- Addressed patient concerns empathetically, resolving issues promptly to maintain high patient satisfaction.
Medical Assistant
Advanced Plastic Surgery Center
Arlington, Virginia
05.2023 - 10.2025
- Assisted in patient preparation for surgical procedures at plastic surgery center.
- Conducted medical history interviews to ensure accurate patient records.
- Prepared examination rooms for optimal hygiene and readiness.
- Documented patient interactions and treatment plans in electronic health records system.
- Administered medications, and treatments according to physician instructions.
- Maintained accurate medical records through efficient filing, charting, and data entry to support patient care.
Lead Surgical Technician
Merrifield Oral Surgery
Vienna, Virginia
06.2013 - 05.2023
- Conducted pre-operative assessments and prepared patients for surgery.
- Monitored patient comfort and safety, ensuring adherence to protocols during surgeries.
- Trained new technicians on best practices, improving team readiness and procedural compliance.
- Managed inventory of surgical supplies to ensure availability during procedures.
- Collaborated with surgical teams to streamline workflow, enhancing overall surgical efficiency.
- Documented procedures accurately for compliance and future reference.
Education
Bachelor of Arts - Management, Marketing & Accounting
SOSZ
Brno - Czech Republic06-1998
Skills
- Office management and administration
- Patient scheduling and coordination
- Compliance assurance
- Inventory management
- Workflow optimization
- Staff training and development
- Problem solving
- Operations management
- Data entry accuracy
- Time management
- Team supervision
- Facility management
- Strategic planning
- Event coordination
Languages
English
Full Professional
Czech
Native/ Bilingual
Timeline
Office Director
Astoria Laser Clinic & Med Spa
10.2025 - Current
Patient Coordinator
Advanced Plastic Surgery Center
05.2023 - 10.2025
Medical Assistant
Advanced Plastic Surgery Center
05.2023 - 10.2025
Lead Surgical Technician
Merrifield Oral Surgery
06.2013 - 05.2023
Bachelor of Arts - Management, Marketing & Accounting
SOSZ