Marketa Knox
Fort Wayne,IN
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 4 years of management performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
AREA MANAGER II
Amazon.com Fulfillment Center
07.2018 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
Bachelor of Science - Computer Engineering Technology
Indiana State University
Terre Haute, IN05.2018
Associate of Science - Electrical Engineering
Indiana State University
Terre Haute, IN05.2018
Skills
- Staff Development
- Database Management
- Staff Training
- Business Development
- Talent Review
- Staff Management
- Goals and Performance
- Product and Service Sales
- Critical Thinking
- Lead Identification and Generation
- Quality Assurance
- Process Improvement
Timeline
AREA MANAGER II
Amazon.com Fulfillment Center
07.2018 - Current
Bachelor of Science - Computer Engineering Technology
Indiana State University
Associate of Science - Electrical Engineering
Indiana State University