Marketa Tomlinson
Rockford,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
PCI
10.2022 - Current
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate. Integra scanning, validation, helium, preflight, in-flight, end of lot, math calculations etc;.
Direct Care Staff Member
Frances House
10.2021 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
Customer Service Representative
Servicom
06.2015 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times. Troubleshooting and billing.
Education
Executive Secretary
Rockford Business College
Rockford, ILYes - Medical Claims And Billing Specialist
US Career Institute
Fort Collins, CO07.2011
Diploma - Required
Martin House Educational
Rockford, IL06.1981
Diploma - Required
Guilford High School
Rockford, IL09.1977
Skills
- Microsoft PowerPoint
- Business Development Understanding
- Microsoft Word
- Use Testing Equipment
- Microsoft Excel
- Microsoft Outlook
- Safety Procedures
- Quality Control
- Medical Condition Coding Software
- Visual Inspection
- Quality Assurance Procedures
- Inspection Procedures
- Defect Recording
- Blueprint Understanding
- Active Listening
- Stability Sampling
- Writing
- Speaking
- Mathematics
- Judgment and Decision-Making
- Corrective Action Recommendations
- Document Quality
- Inspection Protocols
- Critical Thinking
- Quality Standards
- Microsoft Visio
- Microsoft Access
- Random Sampling
- ISO Quality Standards
- Quality Standards Adherence
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Quality Control Inspector
PCI
10.2022 - Current
Direct Care Staff Member
Frances House
10.2021 - 09.2022
Customer Service Representative
Servicom
06.2015 - 09.2018
Executive Secretary
Rockford Business College
Yes - Medical Claims And Billing Specialist
US Career Institute
Diploma - Required
Martin House Educational
Diploma - Required
Guilford High School