Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mar'Ketta Hart

Hoover

Summary

Proven leader in clinical research administration and phlebotomy, with a track record of enhancing efficiency and patient trust in the healthcare field. Skilled in specimen handling and fostering teamwork, I excel in high-pressure environments, ensuring adherence to Good Clinical Practices. I have comprehensive understanding in clinical terminology. My approach combines meticulous attention to detail with exceptional communication, driving significant improvements in operational outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Clinical Research Administrator I

UAB
04.2024 - Current
  • Implement effective communication strategies, resulting in improved coordination among research team members.
  • Gather, process, and ship lab specimens.
  • Followed research protocols and operations manuals
  • Maintain Good Clinical Practice guidelines and regulations.
  • Completes forms.
  • Utilize Impact, Oncore, and Redcap.
  • Assembly lab kits per requirements of trial protocol.
  • Make hotel reservations for traveling clinical trial patients.
  • Pick up and deliver drugs for trial patients
  • Transport specimens from TKC to Jefferson Towers
  • Data entry and scanning

Mail Carrier

United States Postal Service, USPS
10.2023 - 03.2024
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Offered friendly and efficient service to customers.
  • Collected outgoing mail from homes and businesses along routes for customer convenience.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

Health Center Associate II

Planned Parenthood
02.2021 - 09.2023
  • Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Perform kit testing (flu, Covid, Pregnancy, STD).
  • Managed multiple control logs.
  • Autoclaved and wrapped medical instruments.
  • Set up exam rooms for medical procedures.
  • Reported STD cases to the CDC.
  • Assisted doctors and nurse practitioners with medical procedures.
  • Specimen collection.
  • Take patients vitals.
  • Consent and educate patients on procedures and medications.
  • Telehealth
  • Check patients in and out for appointments.
  • Opened and closed the office.
  • Gave injections
  • Provided excellent customer service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Lead Phlebotomist

Quest Diagnostics
08.2015 - 02.2021
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
  • Utilized various venipuncture techniques depending on each patient''s needs for optimal results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Handled insurance verification tasks to validate patient insurance information.
  • Opened and closed the site.
  • Managed 4 employees.

Lead Phlebotomist

Princeton Baptist Medical Center
03.2010 - 08.2015
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Set schedules for the evening shift
  • Developed strong relationships with patients by fostering trust during the blood collection process.
  • Assigned to Psych collection floor
  • Assigned to Heart Cath floor
  • Contributed to a positive workplace culture through active engagement in team meetings and events.
  • Implemented best practices for specimen handling to minimize contamination risks.
  • Regularly reviewed latest research in phlebotomy techniques to stay current on industry advancements.
  • Assisted in training and onboarding new phlebotomists.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified proper storage and transportation of specimens to laboratories.
  • Data entry
  • Send and received specimen through the tube system
  • Worked front desk taking and making calls to and from hospital personal on important matters


Education

Certification - Phlebotomy

Healthcare Institute
Birmingham, AL
04.2009

High School Diploma -

Jackson-Olin High School
Birmingham, AL
05.2005

Skills

  • Good Clinical Practices
  • Data collection techniques
  • Specimen handling
  • Phlebotomy
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Adaptability and Flexibility
  • Relationship Building

Timeline

Clinical Research Administrator I

UAB
04.2024 - Current

Mail Carrier

United States Postal Service, USPS
10.2023 - 03.2024

Health Center Associate II

Planned Parenthood
02.2021 - 09.2023

Lead Phlebotomist

Quest Diagnostics
08.2015 - 02.2021

Lead Phlebotomist

Princeton Baptist Medical Center
03.2010 - 08.2015

Certification - Phlebotomy

Healthcare Institute

High School Diploma -

Jackson-Olin High School

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Mar'Ketta Hart