Marketta Ramos
Cleveland,OH
Summary
Experienced and knowledgeable Customer Service professional seeking to contribute training and acquired skills within a Customer Service support role. Proactive self-starter, works well in group settings while displaying the ability to exercise independent judgment in managing responsibilities and demonstrate the ability to organize. Manage projects in an environment where priorities may change frequently and without notice. Excellent oral and written communication, customer service and understanding of numerous software packages and operating systems. Maintaining a position that allows me to grow on a personal and professional level. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized Student Nurse with passion for all patients. Offers extensive hands-on experience in multiple units. Currently completing nursing studies and ready to expand practical knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nurse Intern LPN Inpatient
MetroHealth Medical Center
Cleveland, OH
01.2024 - Current
- Provided basic nursing care such as monitoring vital signs, collecting lab specimens, and changing dressings.
- Observed patient behavior and reported changes to healthcare team members.
- Assisted with performance improvement activities within the unit.
- Assisted nurses in providing direct patient care including bathing, grooming, feeding and toileting activities.
- Obtained vital signs and checked blood glucose levels of assigned patients.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Assisted patients with daily living tasks by helping with bathing, changing clothes and trips to restroom.
- Collected blood, tissue and other laboratory specimens for testing.
PAS-PATIENT ACCESS SCHEDULING UH CARE CONNECTIONS
UNIVERSITY HOSPITAL
01.2019 - Current
- As an essential member of the Revenue Cycle team, Patient Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers
- The successful completion of tasks performed by this position, directly impacts denials, customer satisfaction and decreases bad debt
- Access Specialists are skilled in patient/physician relations, registration, scheduling and use of multiple, complex systems.
Sales Representative
Finish Line
Cleveland, OH
01.2014 - Current
- Provided great customer service while promoting new/old merchandise in the store to meet the store daily target sales
- Provides exceptional customer service
- Operates cash register
- Organizing displays and marketing
- Providing excellence customer service and having great product knowledge.
Consumer Support Specialist
PNC Bank
Brecksville, OH
01.2018 - 01.2019
- To ensure effective collection of an assigned group of delinquent accounts to minimize losses to the Bank, including escalated or large payment delinquencies
- Provides excellent customer service and help to counsels’ customer regarding credit issues as necessary
- Handles escalations/disputes/uses online collection system to accurately document customer account information
- Explores new negotiating technique that improves collection efforts
- Educates customer on financial alternatives / customer focus / first call resolutions
- Flexibility and Adaptabilities / Accuracy and Attention to Detail.
Tier II Customer Service Representative
US Bank Home Mortgage
Cleveland, OH
01.2015 - 01.2018
- Provides high quality customer service by responding to telephone inquiries, customer request and problems
- Researches and resolves problems and errors
- Cross sells products and services or refers customers to appropriate sales staff
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
Office Team Lead
Dave's Supermarket
Cleveland Heights, OH
01.2010 - 01.2018
- Responsible for balancing books, monetary transactions, overage/shortages, and theft
- Manage and leads a team of employees
- Communicates company goals
- Communicates concerns and policies among management and team members.
Education
pursuant -
Hondros College of Nursing
01.2024
Skills
- Microsoft Office
- Internet Explorer
- OneNote
- Vital signs monitoring
- Health Promotion
- Electronic Charting
- Task Prioritization
- Excellent Communication
Operating Systems
- Windows XP/ Windows 7
- I.E 8/11
- Mainframe (X-Net Systemware)
- Remote Assistance (Windows XP)
- Microsoft Outlook
- IBM Lotus Notes
- Onbase
- CACS
- BlackKnight MSP
Certification
- BLS for healthcare providers (CPR and AED)
References
References available upon request.
Timeline
Nurse Intern LPN Inpatient
MetroHealth Medical Center
01.2024 - Current
PAS-PATIENT ACCESS SCHEDULING UH CARE CONNECTIONS
UNIVERSITY HOSPITAL
01.2019 - Current
Consumer Support Specialist
PNC Bank
01.2018 - 01.2019
Tier II Customer Service Representative
US Bank Home Mortgage
01.2015 - 01.2018
Sales Representative
Finish Line
01.2014 - Current
Office Team Lead
Dave's Supermarket
01.2010 - 01.2018
pursuant -
Hondros College of Nursing