Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

MARKETTA WOODLEY

Kingsland,GA.

Summary

Office manager, responsible for overall front office activities, including the reception area, mail, Also responsible for directing and coordinating office services and related activities, including developing and supervising. Responsible for arranging internal office moves and providing arrangements for office meetings. Experience in most Windows systems, Excel, and Word. Excellent knowledge, skills and abilities (KSAs) in delegating, maintaining administrative data, accounts collections, report and provide superior customer service in various areas of professional fields. Equipped with management experience, accountability of equipment, supplies and conducting accurate inventory inspections or inventory control. Capable of providing great customer service.

Overview

14
14
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST/MERCHANT DISPUTES SPECIALIST/FRAUD SPECIALIST

JP MORGAN CHASE
01.2016 - 01.2021
  • Manage Inbound and Outbound calls
  • Complete a reasonable investigation in defining the true cause of a customer dispute and attempt to provide a temporary credit
  • Following the rules and regulations of Regulation Z to prohibit any violations
  • Work as an advocate of the customer and provide them with the next steps and what’s to come
  • Execute small adjustments to the card holder account such as processing chargebacks, small balances, stop payments and validations etc.

OFFICE MANAGER

PSI/LAZ PARKING
01.2007 - 01.2016
  • Manage the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
  • Maintain office equipment, including copier, fax machine, etc
  • Responsible for the facilities day-to-day operations and run daily generate reports
  • Coordinate, supervised cashier and cashier supervisor
  • Maintain scheduling, delegating task, handling of cash, filing, emailing, answering phones and inventory of supplies and equipment.

Education

Computer Programming

Columbus State Community College
2005

H.S DIPLOMA - undefined

WEST MEMPHIS SENIOR HIGH SCHOOL
1988

Skills

  • SKILLS & ABILITIES
  • Self-motivated, efficient in work ethics and goal oriented
  • Flexible, cooperative, hard worker, team player and reliable to complete many
  • Assigned and unassigned task
  • 18 years of experience working with
  • Microsoft Word, Microsoft Outlook,
  • Excel, Microsoft Publisher, Adobe, and Microsoft Access
  • Capable of creating and initiating excel and graphic spreadsheet or chart reports
  • Knowledgeable of creating budget spreadsheet

Timeline

CUSTOMER SERVICE SPECIALIST/MERCHANT DISPUTES SPECIALIST/FRAUD SPECIALIST

JP MORGAN CHASE
01.2016 - 01.2021

OFFICE MANAGER

PSI/LAZ PARKING
01.2007 - 01.2016

Computer Programming

Columbus State Community College

H.S DIPLOMA - undefined

WEST MEMPHIS SENIOR HIGH SCHOOL
MARKETTA WOODLEY