Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Interests
Timeline
AdministrativeAssistant
Markevious Johnson

Markevious Johnson

Mobile,AL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

4
4
years of professional experience
1
1
Certification
1
1
Language

Work History

Shift Leader

Mediterranean Sandwich Co.
Daphne, AL
08.2023 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Monitored employee performance and provided feedback for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Assisted in training new employees on shift operations.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Resolved customer complaints promptly and professionally.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Checked orders for quality and completeness.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Retail Associate

Ross Dress for Less
Troy, AL
06.2023 - 06.2024
  • Resolved customer complaints in a professional manner.
  • Participated in promotional activities such as setting up displays or distributing marketing materials.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Assisted with special projects such as reorganizing the store layout or launching new products.
  • Greeted customers and provided excellent customer service.
  • Operated cash register accurately and efficiently while processing payments from customers.
  • Engaged with customers to determine appropriate items to fit needs.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Assisted customers by phone regarding store operations, products, promotions and orders.

Cashier

Taco Bell
Bay Minette, AL
09.2022 - 03.2023
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Cook

Captain D's Seafood
Troy, AL
03.2020 - 08.2022
  • Cleaned kitchen equipment, surfaces, utensils and dishes.0
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Resolved customer complaints regarding food quality or services provided.
  • Adhered to food safety standards when storing and preparing foods.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Organized storage areas for efficient usage of space.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Managed portion control using correct utensils during preparation and plating.
  • Grilled and deep fried various foods from meats to potatoes.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Education

Associate of Science - General Studies

Coastal Alabama Community College
Bay Minette, AL
08-2024

Skills

  • Customer Service Management
  • Operations Support
  • Production Scheduling
  • Equipment Troubleshooting
  • Production Reporting
  • Goal Setting and Tracking
  • Problem-Solving
  • Shift checklists21
  • Team Supervision
  • POS System Operation
  • Security Procedures Adherence
  • Flexible Schedule
  • Safety processes and procedures
  • Positive Attitude
  • Team Leadership
  • Cash Handling
  • Strong verbal and written communication
  • Complaint resolution
  • Professional Appearance
  • Creative Problem-Solving
  • Conflict Resolution

Certification

  • ServSafe

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementFlexible work hours401k matchPaid time offPaid sick leaveHealthcare benefitsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Nature

Track & Field

Fashion

Music

Journaling

Skincare

Mental Health

Timeline

Shift Leader

Mediterranean Sandwich Co.
08.2023 - Current

Retail Associate

Ross Dress for Less
06.2023 - 06.2024

Cashier

Taco Bell
09.2022 - 03.2023

Cook

Captain D's Seafood
03.2020 - 08.2022

Associate of Science - General Studies

Coastal Alabama Community College

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Markevious Johnson