Markey McLaughlin
Troy,NY
Summary
Customer-centric seasoned groomer with a professional and strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Looking to expand my knowledge and take on new challenges within your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Pet Groomer
Pawsitively Pampered Grooming and Daycare
1536 Crescent Rd, Clifton Park, NY 12065, New York
02.2024 - Current
- Performed complete grooming services including brushing, bathing, trimming, nail clipping and ear cleaning.
- Maintained a clean and safe work environment, following all safety protocols.
- Communicated with clients regarding their pet's health and well-being.
- Assisted in the maintenance of records for each pet groomed.
- Scheduled regular appointments for repeat customers.
- Conducted pre-grooming consultations with clients to discuss goals for the grooming session.
- Ensured that all equipment used was properly sanitized after each use according to industry standards.
- Demonstrated knowledge of breed specific cuts and styles as requested by customer.
- Utilized clippers, scissors, combs and brushes during grooming sessions as necessary.
- Organized supplies needed prior to beginning grooming services.
- Kept accurate records of products used during each grooming session.
- Stocked shelves with retail items such as shampoos, conditioners, colognes and sprays.
- Maintained inventory levels of products used throughout the day.
- Tracked sales data for daily reports using computer software programs.
- Attended training seminars related to pet grooming techniques and trends.
- Maintained clean and orderly play yards, kennels and cages.
- Followed precise feeding instructions and schedules for animals under care.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Greeted customers and their pets, assessing pet's needs and condition.
- Cleaned up any messes made by the pets while they were being groomed.
- Monitored pets closely while they were being groomed to ensure safety at all times.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Assessed animals for injury and illness.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Professional Pet Stylist
PetSmart
Albany, NY
02.2019 - 02.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Assisted customers in selecting appropriate grooming products for their pets.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Monitored pet's health while they were being groomed, including checking vitals such as temperature and pulse rate.
- Kept accurate records of services rendered and products sold to clients.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Trained new staff members on proper grooming techniques, safety protocols, client relations.
Dog Groomer
Posh Paws
Troy, New York
02.2018 - 02.2019
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Performed administrative tasks such as scheduling appointments, answering phones, and filing patient records.
Professional Pet Stylist/ Manager
Petsmart
Albany, NY
08.2015 - 11.2018
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Greeted customers, answered questions and provided information about services.
- Assisted with booking appointments and processing payments for services.
- Ensured cleanliness of all equipment and supplies used in treatments.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Assisted customers in selecting appropriate grooming products for their pets.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
Education
High School Diploma -
Ravena-Coeymans-Selkirk Senior High School
Ravena, NY05-2014
Skills
- Management interaction
- Appointment management
- Inventory Management
- Animal Care
- Customer Service
- Positive pet interactions
- Animal Grooming
- Competitive
- Bookkeeping
- Administrative Support
- Scheduling
- Clerical Support
- Multitasking and prioritization
- Superb time management
- Planning and Organization
Certification
- Groomer Certification
References
References available upon request.
Timeline
Professional Pet Groomer
Pawsitively Pampered Grooming and Daycare
02.2024 - Current
Professional Pet Stylist
PetSmart
02.2019 - 02.2021
Dog Groomer
Posh Paws
02.2018 - 02.2019
Professional Pet Stylist/ Manager
Petsmart
08.2015 - 11.2018
- Groomer Certification
High School Diploma -
Ravena-Coeymans-Selkirk Senior High School
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