Markeyta Brown
Dayton,OH
Summary
To obtain a long-term career with a company that has opportunity for growth. Build and maintain business relationships with customers by providing prompt and accurate service. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
16
16
years of professional experience
Work History
Production Associate
Fuyao Glass America
08.2024 - Current
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Used equipment properly to avoid workplace hazards or injuries.
Production Associate
Amazon
10.2023 - 08.2024
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
Shipping Clerical
Pak-Rite
05.2022 - 02.2023
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Picker/Packer Associate
Crocs Distribution
10.2021 - 05.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Customer Service Advocate
CareSource
03.2019 - 08.2021
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Customer Service Representative
Greater Dayton Regional Transit Authority
02.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Collections Account Manager
Synchrony Financial
04.2017 - 06.2018
- Responded to requests for new or increased open account credit limits.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Researched billing errors and discrepancies to initiate corrective action.
- Developed and documented collection procedures and policies to comply with government regulations.
- Maintained accurate records of customer accounts, payments and payment plans.
Collections Representative
Synchrony Financial
12.2014 - 04.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Processed payments and applied to customer balances.
Medicaid Insurance Verification Specialist
Kool Smiles Dental
08.2009 - 08.2013
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Trained new staff on current, correct insurance verification procedures.
- Updated patient records with accurate, current insurance policy information.
Education
Bachelor of Science - Criminal Justice Administration
Franklin University
Columbus, OH01-2023
Medical Administrative Assistant
Everest Institute
Marietta, GA07-2009
High School Diploma -
Meadowdale High School
Dayton, OH06-2008
Skills
- Quality and compliance
- Call center procedures
- Problem resolution
- Order fulfillment
- Data entry
- Assembly and production
- Shipping assistance
- Operations support
- Production support
- Account updating
- Active listening
- Stress management
- Task prioritization
Timeline
Production Associate
Fuyao Glass America
08.2024 - Current
Production Associate
Amazon
10.2023 - 08.2024
Shipping Clerical
Pak-Rite
05.2022 - 02.2023
Picker/Packer Associate
Crocs Distribution
10.2021 - 05.2022
Customer Service Advocate
CareSource
03.2019 - 08.2021
Customer Service Representative
Greater Dayton Regional Transit Authority
02.2018 - 03.2019
Collections Account Manager
Synchrony Financial
04.2017 - 06.2018
Collections Representative
Synchrony Financial
12.2014 - 04.2017
Medicaid Insurance Verification Specialist
Kool Smiles Dental
08.2009 - 08.2013
Bachelor of Science - Criminal Justice Administration
Franklin University
Medical Administrative Assistant
Everest Institute
High School Diploma -
Meadowdale High School
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