Markeytah Hampton
Richmond,Virginia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Outbound Ship Dock
Amazon Warehouse
Virginia
06.2024 - Current
- Scanned packages for delivery, ensuring accurate tracking and timely dispatch
- Loaded packages into trucks, optimizing space and improving delivery efficiency
- Collaborated with team to maintain smooth workflow and meet daily shipping targets
- Utilized warehouse management systems to track inventory movement, identify bottlenecks, and suggest data-driven solutions for operational enhancements
Patient Registration Representative
Bon Secours
Ashland, Virginia
09.2022 - Current
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Entered patient data into electronic medical record system accurately and efficiently.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
Bank Teller
Henrico Federal Credit Union
Virginia
09.2020 - 09.2022
- Assisted in daily banking operations, improving transaction efficiency and customer satisfaction
- Processed loan applications, reducing approval times and enhancing client experience
- Collaborated with team to streamline account management, leading to increased accuracy and reduced errors
- Analyzed financial data to support decision-making, contributing to strategic planning
- Provided customer service, resolving issues promptly and maintaining high service standards
Education
High School -
Henrico High School
Richmond, VA06.2023
Skills
- Team Leadership
- Data Analysis
- Conflict Resolution
- Inventory Management
- Process Improvement
- Time Management
- Customer Retention
- Performance Metrics
- Empathy
- Customer Engagement
- Problem Solving
Timeline
Outbound Ship Dock
Amazon Warehouse
06.2024 - Current
Patient Registration Representative
Bon Secours
09.2022 - Current
Bank Teller
Henrico Federal Credit Union
09.2020 - 09.2022
High School -
Henrico High School