Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markeytia Richmond

Chicago,IL

Summary

Healthcare professional, prepared for role in clinical support and patient care. Proven ability to assist in medical procedures and manage patient interactions effectively. Strong focus on team collaboration and achieving high-quality patient outcomes. Reliable and adaptable to changing clinical environments, skilled in medical terminology and patient care techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative/Clinical Medical Assistant

ST BERNARD HOSPITAL
11.2021 - Current
  • Answering phone calls promptly and courteously, using effective telephone etiquette, assisting patients with inquiries and complaints, providing product information, processing requests, and documenting orders, forms and requests from patients.
  • Measuring and recording vital signs, maintaining and updating patient records, supporting healthcare providers during exams and procedures, and coordinating patient appointments and schedules.
  • Collaborating with healthcare professionals for seamless patient care, ensuring the confidentiality of patient information, and handling assigned administrative duties.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Welcoming patients and ensuring a smooth check-in process.
  • Listening to and addressing patient complaints and concerns in a professional and empathetic manner.
  • Providing clear instructions and guidance to patients throughout their healthcare experience.
  • Coordinated patient scheduling and maintained accurate records to enhance operational efficiency.
  • Supported healthcare teams by managing communication between departments for streamlined workflows.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assist with cutting patients casts off in podiatry/orthopedic department.
  • Wound cleaning in assist with dressing patients wounds.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.

PATIENT TRANSPORT

MT SINAI HOSPITAL
02.2018 - 10.2021
  • Transporting patients to different hospital departments for medical procedures, tests, or treatments.
  • Monitoring patients during transport and promptly reporting any concerns to medical staff.
  • Ensuring patient safety and comfort during transport by providing necessary items such as blankets and pillows.
  • Following hospital protocols for patient transport, including adherence to infection control measures and safety guidelines.
  • Respectfully transferring deceased patients to the morgue ensuring minimal distress for other patients and staff.
  • Adapted to changing schedules or requirements as needed to ensure the highest level of service for each patient transport.
  • Assisted in training new Patient Transport Assistants, sharing knowledge and expertise on best practices.
  • Supported efficient patient transport processes by effectively collaborating with nursing personnel on scheduling needs.
  • Maintained clean and sanitized equipment, ensuring a safe environment for patient transport.
  • Contributed to patient satisfaction with timely and courteous transportation services.

PATIENT REPRESENTATIVE (Registry)

MERCY HOSPITAL
09.2014 - 09.2017
  • Acts as the first point of contact for patients in the medical facility, handling tasks like registration, insurance verification, appointment scheduling, and answering patient inquiries, while also assisting with payment and paperwork.
  • Addressed patient inquiries and resolved concerns to enhance overall satisfaction.
  • Coordinated communication between patients and healthcare providers for efficient care delivery.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.

Education

CERTIFICATE/DIPLOMA -

MIDWESTERN CAREER COLLEGE
CHICAGO, IL
11.2019

HS DIPLOMA - undefined

WESTSIDE HOLISTIC ACADEMY
CHICAGO, IL
06.2013

Skills

  • Communication Skills
  • Teamwork & Collaboration
  • Emotional Intelligence
  • Leadership & Management
  • Complex Problem-solving

Certification

  • Medical Assistant Certification
  • BLS Certification (Basic Life Support)
  • Phlebotomy Certification
  • EKG Technician

Timeline

Administrative/Clinical Medical Assistant

ST BERNARD HOSPITAL
11.2021 - Current

PATIENT TRANSPORT

MT SINAI HOSPITAL
02.2018 - 10.2021

PATIENT REPRESENTATIVE (Registry)

MERCY HOSPITAL
09.2014 - 09.2017

HS DIPLOMA - undefined

WESTSIDE HOLISTIC ACADEMY

CERTIFICATE/DIPLOMA -

MIDWESTERN CAREER COLLEGE

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