Markham Green
Skokie,Illinois
Summary
Highly skilled IT Professional with extensive experience in system design, implementation, and support. Proven leader with strong organizational and prioritization skills. Expert in planning, deploying, and maintaining IT infrastructure. Excellent Communication skills.
Overview
14
14
years of professional experience
Work History
Senior Infrastructure Engineer
MERCHANTSFLEET
01.2018 - Current
- Spearheaded IT infrastructure projects, ensuring seamless integration and operation
- Managed and supported Azure resources, VMware environments, and Windows servers
- Conducted vulnerability assessments and implemented patch management for enhanced security
- Administered Microsoft Active Directory, VOIP PBX, and Five9 Contact Center systems
- Oversee HP Network switch management and Palo Alto Firewall administration
- Monitored server and network performance to ensure optimal operation
- Implemented and maintained wireless networks and digital signage solutions
- Managed software licensing, procurement, and vendor relationships
- Executed hardware installations and performed detailed system and network documentation
- Led level 2 escalation support and provided project management expertise
- Applied in-depth knowledge of TCP/IP, DHCP, DNS in network design and troubleshooting
- Develop and document technical procedures
- Adhered to Change Control Management policies and participated in on-call rotation for emergency support.
- Evaluated existing procedures and made proactive adjustments to meet changing demands
- Developed proposals for clients outlining project scope and timeline
- Verified location of deployed hardware in correct organizational unit
- Facilitated installation processes to deliver project requirements on time
Infrastructure Engineer
ISMIE MUTUAL INSURANCE
01.2016 - 01.2018
- Implemented and maintained IT infrastructure, including VMware vCenter, ESXi servers, and Windows Server environments
- Conducted security vulnerability scanning and deployed Trend Micro Security solutions
- Supported web security for email and endpoints and managed Veeam backup and replication
- Maintained data center infrastructure, including power, UPS, cooling, racking, and cabling
- Collaborated with teams to gather requirements and implement project solutions
- Enhanced network performance with deployment of monitoring tools and HPE Intelligent Management Center
- Executed disaster recovery operations and created detailed reference documentation, including diagrams
- Provided high-level technical support and maintained network connectivity across multiple offices.
Solutions Architect
ACXIOM
01.2010 - 01.2016
- Developed client-specific solutions by adapting technical requirements and preparing design documents
- Led project scoping, estimation, and solution delivery, specializing in managed services and cloud solutions (IaaS, SaaS, PaaS)
- Provided comprehensive support for data center infrastructure, VMware environments, and variety of server and storage solutions
- Delivered technical support and preventive maintenance for servers, networks, and enterprise security
- Communicated effectively with clients and internal teams, providing training and presentations to management
- Implemented hybrid cloud solutions and maintained expertise in AWS, Linux, Windows administration, and Active Directory
- Develop and document technical procedures
- Identified and drove process improvements to enhance solution repeatability and client satisfaction.
Education
Bachelor of Science -
ITT Technical Institute
Skills
- Azure
- VMware
- Windows Server Technologies
- Vulnerability Assessments
- Patch Management
- Active Directory
- Palo Alto Firewalls
- Network Security
- Server Backup/Restore
- Data Center Design
- Network architecture design
- Disaster Recovery Planning
- System Administration
- Technology Integration
Qualifications Summary
Highly skilled Systems Engineer with extensive experience in system design, implementation, and support. Proven leader with strong organizational and prioritization skills. Expert in planning, deploying, and maintaining IT infrastructure. Excellent Communication skills.
Infrastructuremanagement
- Network switches
- Server and Network Monitoring
- Data Center Design
- Vendor Circuits
- Power
- Racking
- Cabling
- Cooling
- UPS
Cloudsolutions
- Azure
- Hybrid cloud delivery models
- VOIP PBX
Projectmanagement
- Project scoping
- Estimation
- Change control management
- Documentation
Communication Skills
- Strong written and verbal skills
- Client relations
- Team collaboration
- User training
Timeline
Senior Infrastructure Engineer
MERCHANTSFLEET
01.2018 - Current
Infrastructure Engineer
ISMIE MUTUAL INSURANCE
01.2016 - 01.2018
Solutions Architect
ACXIOM
01.2010 - 01.2016
Bachelor of Science -
ITT Technical Institute
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