Mark Hardy
Trust and Safety Agent
Raleigh,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
Certificates
Work History
Quality Control Team Lead
Apex Systems
08.2022 - Current
- Created and established project's Quality Control Department, including process, procedure's and documents.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Achieved and help maintain project-wide accuracy score of 98%
Trust and Safety Agent
Apex Systems
06.2021 - 08.2022
- Accurately and efficiently moderated user created content through ticket system
- Maintained and exceeded performance metrics set forth by leadership team
- Attained perfect score on performance review
- Volunteered on creating training material for incoming agents
- Volunteered and was voted President of Morale Committee
- Averaged 3000 Reviewed Content/week
- Demonstrated strong organizational and time management skills while managing multiple projects.
Associate
Best Buy
08.2019 - 02.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identified customer needs and wants to enhance customer experiences and boost sales
- Maintained relationships with customers to maximize sales opportunities.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager
Crunch Fitness
08.2018 - 05.2019
- Ran day to day for multi-million-dollar health facility.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Game Development - Business Administration And Management
Wake Tech
Raleigh, NC12.2023
Associates of Arts in Social Science and Business -
Wake Tech
Raleigh, NC05.2020
Skills
- Adaptable
- High Attention to Detail
- Analytical
- People Management
- Stakeholder Management
- Cross Department Communication
- Excellent Presentation Skills
- Team oriented
- Tableau
- Jira
- Google Workspace
- Quality Goal Development
Affiliations
National Society for Leadership and Success
Certification
Business Management
Production Management
Quality Assurance
Timeline
Quality Control Team Lead
Apex Systems
08.2022 - Current
Trust and Safety Agent
Apex Systems
06.2021 - 08.2022
Associate
Best Buy
08.2019 - 02.2022
Assistant Manager
Crunch Fitness
08.2018 - 05.2019
Associate of Game Development - Business Administration And Management
Wake Tech
Associates of Arts in Social Science and Business -
Wake Tech
Languages
- English
Hobbies
- Gaming
- Creating Artwork
- Spending time with Fiance
- Love cooking shows
- Anime
Languages
- English
Hobbies
- Gaming
- Creating Artwork
- Spending time with Fiance
- Love cooking shows
- Anime
Languages
- English
Hobbies
- Gaming
- Creating Artwork
- Spending time with Fiance
- Love cooking shows
- Anime