Marki Feichter
Luzerne,PA
Summary
Professional Client Account Manager with proven track record of driving client satisfaction and business growth. Skilled in relationship management, strategic planning, and problem-solving, with strong focus on team collaboration and adapting to evolving client needs. Adept at leveraging communication and negotiation skills to deliver exceptional results. Known for reliability and consistently meeting and exceeding client expectations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Accounts Manager
PMA Companies
Blue Bell, PA
08.2024 - Current
- Facilitate onboarding/offboarding, incoming new business needs for smooth transition. Execute program objectives and coordinate performance consultations/claim reviews. Build and nurture client relationships through engagement and exceptional service. Identify opportunities and provide solutions to optimize program performance. Provide data analysis and risk management support, highlighting PMA’s products/services.
Regional Claims Supervisor
PMA Companies
Blue Bell, PA
04.2022 - 08.2024
- Provide supervision/oversight of claims adjustors and assistant claims supervisor. Facilitate weekly/biweekly meetings to review updates/discuss client expectations/performance and provide open forum for questions and collaboration. Assist talent acquisition with completion of new hire onboarding, work with direct reports to achieve performance goals, focusing on areas of opportunity and growth and ensuring compliance with account expectations.
Senior Claims Examiner
PMA Companies
Blue Bell, PA
10.2021 - 04.2022
- Analyze and process lost time & complex/litigated workers' compensation claims by investigating and gathering information to determine the exposure on the claim and develop appropriate action plans to reach timely resolution. Determine compensability within jurisdictional guidelines and classify files based on eligibility for Heart & Lung/Regulation 32/regular workers’ compensation benefits. Use appropriate cost containment techniques to reduce overall cost of claims. Focus on building and strengthening client relationships through excellent service and claims handling.
Team Lead/Supervisor
Synergy Claims
Sharon, PA
10.2020 - 10.2021
- Complete review of resume & PI for claims manager candidates, oversee completion of new hire onboarding for designated direct reports. Review new business submissions with underwriting and loss prevention, evaluating losses and exposures as well as jurisdictional nuances to determine whether to offer coverage and provide pricing recommendations. Participate in pre-executive/pre-proposal meetings of all direct reports as needed. Work with other members of management in claims and loss prevention to identify trends/opportunities for improvement in the handling of certain accounts.
Claims Manager
Synergy Claims
Sharon, PA
03.2018 - 10.2020
- Attend and participate in pre-executive/executive reviews to provide claim updates to the client and discuss trends identified in claims and possible safety opportunities. Attend pre-proposal/proposal meetings for new business submissions, presenting Synergy’s model and capturing how we can enhance the client’s experience. Attend any necessary hearings and mediations. Review reports to monitor lag time/trends and opportunities for improvement with each account. Determine compensability within jurisdictional guidelines, direct/monitor medical care, and secure dictations/work statuses. Participate in quarterly litigation claim reviews with counsel and management.
Complex Claims Representative
Berkshire Hathaway GUARD Insurance
Wilkes-Barre, PA
09.2014 - 03.2018
- Analyze and process complex and litigated workers' compensation claims by investigating and gathering information to determine and develop appropriate action plans to reach timely resolution. Determine compensability within jurisdictional guidelines, direct/monitor medical care, and secure work statuses. Use appropriate cost containment techniques, including vendor partnerships, management of litigation, surveillance and vocational rehabilitation options effectively to reduce overall cost of claims.
Active Duty, 6C0X1 Contracting
United States Air Force
San Antonio, TX
09.2013 - 11.2013
- Entry Level Separation, Administrative Discharge, Asthma (Recommended for Reenlistment)
Customer Advocate/Account Resolution Specialist
Sallie Mae
Wilkes-Barre, PA
07.2009 - 07.2013
- Maintained position in the executive office, handled a variety of escalated account issues, worked closely with congressional offices, the Better Business Bureau and attorney general offices. Negotiated private student loan contracts, focusing on accounts affected by a death or disability. Worked closely with the Department of Education and assisted students with their financial concerns, pertaining to both federal and private student loans.
Philosophy Supplemental Instructor
Wilkes University
Wilkes-Barre, PA
01.2006 - 05.2009
- Provided additional lectures, educated university students in philosophical concepts, presented course material in a variety of different ways to assist students who were struggling to digest the information. Assisted in exam preparation and provided assistance with assignments/paper completion.
Education
Bachelor of Arts - Sociology, Philosophy and Criminology
Wilkes University
Wilkes-Barre, PA12-2010
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
- Verbal and written communication
- Adaptability and flexibility
- Goal setting and achievement
- Rapport and relationship building
- Client relationship management
Accomplishments
Selected as PMAMC's Leadership Spotlight employee for February 2026.
Elected as Cochair of PMAMC's iRise Business Resource Group – Mission: iRise creates an inclusive and collaborative environment for all employees to engage in mentorship, networking, professional development, and philanthropy. We are committed to cultivating an atmosphere of cohesion, unity, and inspirational change across our organization.
Recipient of the 2020 Synergy Comp Culture Award.
Certification from The Institutes: Introduction to Property and Casualty Insurance.
Graduated with highest honors, Summa Cum Laude, December 2010
Recipient of the Jarasov G. Moravec Memorial Scholarship Award (presented to the most outstanding sociology student), May 2009
Alpha Kappa Delta International Sociology Honor Society, recognized April 2009 (Membership Number: 20080064704)
Served as President of Alpha Kappa Delta (Wilkes University Chapter) and the Sociology/Criminology Club 2008 –2009
Certification
Workers’ Compensation Professional (WCP) designation from The American Society of Workers’ Compensation Professionals
Timeline
Client Accounts Manager
PMA Companies
08.2024 - Current
Regional Claims Supervisor
PMA Companies
04.2022 - 08.2024
Senior Claims Examiner
PMA Companies
10.2021 - 04.2022
Team Lead/Supervisor
Synergy Claims
10.2020 - 10.2021
Claims Manager
Synergy Claims
03.2018 - 10.2020
Complex Claims Representative
Berkshire Hathaway GUARD Insurance
09.2014 - 03.2018
Active Duty, 6C0X1 Contracting
United States Air Force
09.2013 - 11.2013
Customer Advocate/Account Resolution Specialist
Sallie Mae
07.2009 - 07.2013
Philosophy Supplemental Instructor
Wilkes University
01.2006 - 05.2009
Bachelor of Arts - Sociology, Philosophy and Criminology
Wilkes University