Marki Nate
Stevensville,MI
Summary
Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.
Overview
9
9
years of professional experience
Work History
Inventory Specialist
Bud Distributing
07.2019 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Executive Assistant
Bud Distributing
07.2019 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Increased office efficiency by developing and implementing inventory management system for office supplies.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Sign Maker
Bud Distributing
07.2019 - Current
- Designed new sign graphics and layouts to match customer specifications.
- Completed finish trimming, grommeting, and hemming on signage.
- Conducted regular maintenance checks on sign-making equipment, prolonging the life of machinery and reducing repair costs.
- Streamlined inventory management processes, reducing waste materials by accurately tracking usage patterns.
- Created custom signs for customers with quality builds and careful installation.
- Managed multiple sign projects simultaneously, meeting strict deadlines and maintaining excellent organizational skills.
- Enhanced customer satisfaction by creating custom and high-quality signage for various businesses.
- Utilized cutting-edge technology to create innovative signage designs that stood out amongst competitors.
- Collaborated with clients to develop unique signage solutions that met their specific needs and aesthetic preferences.
Patient Financial Advocate
Lakeland Health
07.2016 - 07.2019
- Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
- Achieved timely resolution of outstanding accounts through diligent follow-ups and negotiations with patients or their representatives.
- Ensured smooth operations within the finance department by regularly updating policies and procedures according to industry best practices.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
- Strengthened relationships with insurance companies through effective communication and collaboration, resolving billing disputes efficiently.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
Restaurant Waiter
Food District
06.2016 - 10.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MI08-2016
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Memory retention
- Food presentation
- Cash handling
- Guest relations
Timeline
Inventory Specialist
Bud Distributing
07.2019 - Current
Executive Assistant
Bud Distributing
07.2019 - Current
Sign Maker
Bud Distributing
07.2019 - Current
Patient Financial Advocate
Lakeland Health
07.2016 - 07.2019
Restaurant Waiter
Food District
06.2016 - 10.2016
Bachelor of Science - Psychology
Grand Valley State University
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