Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marki Sick

Wayland,NY

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Bartending/waitress

Big Sky Restaurant And Saloon
01.2019 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Private Caregiver

Caregivers
06.2020 - 04.2022
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Zipp

Zipp Online
09.2014 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Childcare

From Home
03.2012 - 07.2014
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Education

High School -

Wayland-Cohocton High School
Wayland, NY
06.2012

Skills

  • Monitoring
  • Adaptable and Flexible
  • Operation Monitoring
  • Upselling
  • Menu Presentation
  • Table Bussing
  • Coordination
  • Bar Terminology
  • Sales and Marketing
  • Food Preparation and Safety
  • Speaking
  • Accurate Money Handling
  • Food Running
  • Cash Handling
  • Greet Guests
  • Time Management
  • Process Payments
  • Complex Problem-Solving
  • Upselling Techniques
  • Company Safety Standards
  • Emergency Situations
  • Housekeeping Abilities
  • Infant Care and Feeding
  • Meal and Snack Times
  • Support Parents
  • Painting Skills
  • Customer Satisfaction
  • Lunchtime Assistance
  • Maintaining Safe Environment

Timeline

Private Caregiver

Caregivers
06.2020 - 04.2022

Bartending/waitress

Big Sky Restaurant And Saloon
01.2019 - 07.2022

Zipp

Zipp Online
09.2014 - 05.2016

Childcare

From Home
03.2012 - 07.2014

High School -

Wayland-Cohocton High School