Markia Arrington
Auburn,WA
Summary
Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Ymca Of Greater Seattle
05.2022 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Listened to clients' concerns and provided encouragement and support.
Shift Leader
Dickey's Barbecue Pit
06.2019 - 01.2020
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Sales Associate
Macy's
05.2018 - 06.2019
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Delivery Driver/Warehouse
Conagra Brands
11.2017 - 05.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Team Member
KFC
10.2015 - 11.2017
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Temporary Employee
Rotary International
09.2017 - 11.2017
- Stack newspapers on pallets
- Zip-tie/Unzip-tie newspapers
- Move pallets with a pallet jack
Temporary Worker
Flexx Staffing
11.2016 - 11.2017
- Argents warehouse work
- Formula bottle capping
- Rotary
Temporary Employee
Argents Express Group
02.2017 - 09.2017
- Packaging/Unpacking orders
- Returning orders
- Collecting materials
- Using forklift to move pallets
- Build pallets with 20 - 50lbs boxes
- Shrink-wrap the pallets
Temporary Employee
Formula
11.2016 - 02.2017
- Fasten bottle caps on a line
- Make sure labels are put on correctly
- Fix crooked or bent labels on bottles
- Package bottles up
- Test lotions, Shampoos, and conditioners
Receptionist
WorkSource
10.2015 - 02.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Education
High school or equivalent -
Penn Foster High School
Astoria, OR09.2015
Skills
- Microsoft Word
- Trauma informed care
- Mental health advocacy
- Peer support & mentorship
- Community outreach
- Rapport building
- Recovery assistance and support
- Planning skills
- Problem-solving skills
- Data Entry
- Fast Food
- Food Service
- Shift Lead
- Team Member
- Customer Service (5 years)
- Receptionist (1 year)
- IOS
- Recovery planning
- Family support
- Resource navigation
- Behavioral management
- Mental health awareness
- Mental health services
- Social activity planning
- Appointment scheduling
- Communication
- Issue resolution
Certification
Crisis Intervention specialist
Food Handler Certification
Motivational Interviewing
Trauma Stewardship & Harm Reduction Fundamentals
Bloodborne Pathogens & HIPAA Compliance
Timeline
Certified Peer Support Specialist
Ymca Of Greater Seattle
05.2022 - Current
Shift Leader
Dickey's Barbecue Pit
06.2019 - 01.2020
Sales Associate
Macy's
05.2018 - 06.2019
Delivery Driver/Warehouse
Conagra Brands
11.2017 - 05.2018
Temporary Employee
Rotary International
09.2017 - 11.2017
Temporary Employee
Argents Express Group
02.2017 - 09.2017
Temporary Worker
Flexx Staffing
11.2016 - 11.2017
Temporary Employee
Formula
11.2016 - 02.2017
Team Member
KFC
10.2015 - 11.2017
Receptionist
WorkSource
10.2015 - 02.2016
High school or equivalent -
Penn Foster High School
ASSESSMENTS
- Customer Focus & Orientation — Highly Proficient
- October 2019
- Responding to customer situations with sensitivity.
- Full results: https://share.indeedassessments.com/share_assignment/vauvrybel-sbd48m
- Inside Sales — Proficient
- Actively listening and responding appropriately; performing common sales calculations.
- Full results: https://share.indeedassessments.com/share_assignment/q6cc-gzcwtvgmohm
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.