Markia Brown
Balch Springs,TX
Summary
Dynamic and results-driven professional with a proven track record at QuikTrip, enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in cash handling and interpersonal communication, adept at fostering customer relationships and exceeding sales targets. Demonstrates a strong ability to maintain store presentation and efficiently manage transactions, contributing to significant performance improvements.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Sales Clerk
QuikTrip
05.2019 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
Sales Associate
Old Navy, Gap
08.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Picker
Amazon
06.2021 - 08.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Used RF scanners to track orders and verify accuracy.
Education
Lakeview Centennial HS
Garland, TX06.2018
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Product knowledge
- Cash handling
- Relationship building
- Merchandising
- Accurate money handling
- Store maintenance
- Hospitality and accommodation
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales consultation
Timeline
Picker
Amazon
06.2021 - 08.2021
Sales Clerk
QuikTrip
05.2019 - Current
Sales Associate
Old Navy, Gap
08.2017 - 12.2019
Lakeview Centennial HS
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