Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mar'Kia Garner

Dallas,Tx

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing .Currently seeking a position that is both challenging and developing. Thriving and interacting with clients that are difficult has resulted in ability to resolve issues effectively.

Overview

9
years of professional experience

Work History

Ut Southwestern Medical Center

Clinical Staff Assistant
03.2023 - Current

Job overview

  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Retrieved 60-70 calls regarding patient health problems, documented information and routed calls.
  • Handled patients inquiries and suggestions courteously and professionally.
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
  • Provided primary patient support to internal and external customers.
  • Called and message clinics to submit prescriptions and refills.

Auto ILR|STATE FARM

Phone Liaison Specialist
05.2022 - 03.2023

Job overview

  • Communicating with customers and associates via telephone Gathering and documenting loss information.
  • Working varied hours, days, nights and weekends as business needs dictate.
  • Answering inbound calls and making outbound calls to insured .
  • Established Rapport with customers maintaining positive attitude and focusing on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

|ADT Security Services

Phone Liaison Specialist(WFH)
09.2019 - 05.2022

Job overview

  • Dispatch Police, Fire and Medical
  • Relaying important information, providing technical support and troubleshooting devices across ADT systems
  • Processed Refunds, Transactions, Billing Issues, Order Inquiries and Booked Appointments
  • Handled emails, inbound |outbound calls
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times

|Teleperformance

Phone Liaison Specialist
06.2014 - 09.2019

Job overview

  • Receive and review claims information applied claim handling procedures to process claims, initiate payments and close claim files
  • Communicate with customers and associates by phone and through other channels
  • Booked appointments with in/out of network physicians Handled emails, inbound calls, and outbound calls keeping constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Lancaster High School
Lancaster, TX

High School Diploma
06.2014

Skills

  • Customer service (10 years )
  • Call Center (10 years )
  • Understanding of Medical Terminology Medical Documentation
  • Detail oriented
  • Customer Relationship Management
  • Epic Software
  • Compassionate Communication
  • HIPAA Regulations
  • Patient Care Standards

Timeline

Clinical Staff Assistant

Ut Southwestern Medical Center
03.2023 - Current

Phone Liaison Specialist

Auto ILR|STATE FARM
05.2022 - 03.2023

Phone Liaison Specialist(WFH)

|ADT Security Services
09.2019 - 05.2022

Phone Liaison Specialist

|Teleperformance
06.2014 - 09.2019

Lancaster High School

High School Diploma

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Mar'Kia Garner