To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Services Trainee
Progressive
WAH
11.2023 - Current
Delivered prompt service to prioritize customer needs.
Collaborated with team members to improve overall service quality and streamline processes.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Account Specialist
JP Morgan & Chase
WFH
09.2023 - Current
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Organized and detail-oriented with a strong work ethic.
Delivered services to customer locations within specific timeframes.
Travel Specialist
Wells Fargo
WFH
08.2021 - 03.2024
Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
Streamlined booking processes for increased efficiency and a seamless client experience.
Negotiated with vendors to secure exclusive deals, resulting in cost savings for clients.
Developed strong relationships with clients, leading to repeat business and positive referrals.
Vice Principal | Executive Assistant Trainee | Training Officer | Cambridge Lower Secondary Global Perspectives, Social Studies & English Language Facilitator at Ghana Christian International High SchoolVice Principal | Executive Assistant Trainee | Training Officer | Cambridge Lower Secondary Global Perspectives, Social Studies & English Language Facilitator at Ghana Christian International High School
Director, Media and Academic Technologies Services at Genesee Community CollegeDirector, Media and Academic Technologies Services at Genesee Community College