Markia Hayward
Norcross,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Services Trainee
Progressive
11.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to improve overall service quality and streamline processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Account Specialist
JP Morgan & Chase
09.2023 - Current
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
Travel Specialist
Wells Fargo
08.2021 - 03.2024
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Streamlined booking processes for increased efficiency and a seamless client experience.
- Negotiated with vendors to secure exclusive deals, resulting in cost savings for clients.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
Education
Associate of Arts - Business
American InterContinental University
Atlanta, GA03.2011
Skills
- Learning Management Systems
- Relationship Building
- Coaching and training
- Customer Assistance
- Contract Negotiation
- Leadership Development
- Professionalism
- Teamwork and Collaboration
- Coaching and Development
Timeline
Services Trainee
Progressive
11.2023 - Current
Customer Account Specialist
JP Morgan & Chase
09.2023 - Current
Travel Specialist
Wells Fargo
08.2021 - 03.2024
Associate of Arts - Business
American InterContinental University